Store Supervisor & Coach: Drive Sales & Service

COACH South East Asia; Sepang; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Allowance Provided

Job summary

Coach is seeking a Store Supervisor (Mitsui) to lead store productivity and sales initiatives in Malaysia. You will set performance plans, drive a high-energy service culture, and ensure Coach service standards are consistently met.

You will oversee merchandising, maintain store conditions, and coach staff to improve performance while collaborating with the brand director to optimize results. Flexible scheduling is required, including nights and weekends.

Qualifications

• Minimum 1 to 3 years store management experience in the retail or service industry.
• Experience in working in a fast paced retail environment.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Excellent client service and communication skills.
• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays.

Responsibilities

• Take ownership and accountability for store productivity and sales plans forecast.
• Create a high energy, sales and service focused environment.
• Oversee the Coach service environment within the store by offering constant feedback on service behaviors.
• Manage relationships with key stakeholders for smooth execution to achieve sales.
• Consistently manage visual merchandising and store maintenance standards.
• Identify underperforming staff and take focused action to develop or counsel.

Skills

Store management

Team leadership

Customer service

Communication

Flexibility

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Coach is seeking a Store Supervisor (Mitsui) to lead store productivity and sales initiatives in Malaysia. You will set performance plans, drive a high-energy service culture, and ensure Coach service standards are consistently met.

You will oversee merchandising, maintain store conditions, and coach staff to improve performance while collaborating with the brand director to optimize results. Flexible scheduling is required, including nights and weekends.