Store Supervisor - Converse Imago (URGENT HIRING)

MAP ACTIVE MALAYSIA SDN. BHD.; West Coast Division; On-site; MYR 27,000 - 47,000; Full time

Job summary

Converse Malaysia - MAP Active Malaysia is looking for a Store Supervisor to oversee daily store operations at Converse Imago Mall, Kota Kinabalu. You will manage sales floor activities, assist customers, and ensure KPI targets are met while maintaining store presentation.

Proactive in customer service, you will lead a small team, monitor stock and till procedures, and communicate product features to drive sales. Shift work and weekends are required in a fast-paced environment.

Qualifications

• 1-3 years retail experience, preferably in sports, fashion or lifestyle stores.
• Able to work retail hours, including shifts, holidays and weekends.
• Strong communication and sales-driven attitude.

Responsibilities

• Oversee and execute daily store operations.
• Proactively handle customer queries and needs.
• Achieve and monitor store KPI metrics (sales, CR, UPT, ATV).
• Manage visual merchandising, inventory, stock takes and housekeeping.
• Operate till with accurate cash/credit handling.
• Maintain product knowledge and promote benefits to drive sales.
• Build connections with customers to foster loyalty and repeat business.
• Perform ad-hoc duties as assigned by Line Manager.

Skills

Customer service

Sales driven

Communication skills

Team player

Visual merchandising

POS / till operations

Tools

POS system

Job description

Converse Malaysia - MAP Active Malaysia is seeking for a Store Supervisor to oversee and execute overall operations of the retail store in Converse Imago Mall, Kota Kinabalu

Job Description

Proactively follow-up on customer queries & needs.

Achieve the agreed standards on the sales floor, cashier counter and service zone at all time.

Closely monitoring and achieving store sales and well verse on KPI Metric (CR, UPT, ATV).

General store operations – including visual merchandising, managing inventory, stock take and general house keeping.

Operate the till (handling of cash and credit cards) with the correct procedures, achieving high level of efficiency and accuracy.

Keeping abreast of latest products (or trends in fashion) in order to possess in-depth product knowledge and communicate to customers effectively.

Make use of the product knowledge to suggest products and promote product benefits to customers in order to drive sales.

Develop strong connections with customer to generate loyal customers and repeat transactions.

Any other ad-hoc duties given by Line Manager.

Job Requirement

At least 1-3 year(s) of experience the retail industry, preferably in sports, fashion and/or lifestyle chain stores.

Motivated team player with cheerful disposition and strong desire to achieve.

Possess good communications skills and be sales driven.

Comfortable to work in a fast-paced environment.

Must be able to work retail hours. (i.e Shift work, Public Holidays and weekends)

Unlock job insights

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Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have in the retail industry?
• Do you have customer service experience?
• Do you have experience in a sales role?
• Do you have visual merchandising experience?
• How much notice are you required to give your current employer?

Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. Today, MAP is the leading lifestyle retailer in Indonesia with over 2,400 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of our iconic brands include Starbucks, Zara, Marks & Spencer, SOGO, SEIBU, Oshkosh B’Gosh, Reebok, among many others. Listed on the Indonesia Stock Exchange, with over 25,000 employees, MAP was voted Fortune Indonesia’s Most Admired Companies (Top 20) in 2012 and Forbes Indonesia’s Top 40 Companies in 2011.

Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. Today, MAP is the leading lifestyle retailer in Indonesia with over 2,400 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of our iconic brands include Starbucks, Zara, Marks & Spencer, SOGO, SEIBU, Oshkosh B’Gosh, Reebok, among many others. Listed on the Indonesia Stock Exchange, with over 25,000 employees, MAP was voted Fortune Indonesia’s Most Admired Companies (Top 20) in 2012 and Forbes Indonesia’s Top 40 Companies in 2011.