Retail Store Supervisor: Sales & Service Leader

MAP ACTIVE MALAYSIA SDN. BHD.; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Job summary

MAP Active Malaysia Sdn. Bhd. is hiring for a Store Supervisor at Converse Aeon Mall Shah Alam (urgent).

The role involves overseeing daily store operations, ensuring top service standards, and driving sales performance. You will manage cashier operations, maintain visual merchandising, and stay informed about fashion trends to enhance customer engagement. The ideal candidate has 1–3 years in retail, strong communication, and a sales-driven attitude, with flexibility for shift work including

Qualifications

• 1-3 years of experience in retail, preferably in sports, fashion or lifestyle chain stores.
• Motivated team player with cheerful disposition and strong desire to achieve.
• Possess good communications skills and be sales driven.

Responsibilities

• Proactively follow-up on customer queries and needs.
• Achieve standards on the sales floor, cashier counter and service zone at all times.
• Monitor and achieve store sales and KPI metrics (CR, UPT, ATV).
• Oversee general store operations, visual merchandising, inventory, stock takes and housekeeping.
• Operate the till with correct cash handling procedures ensuring accuracy and efficiency.
• Maintain up-to-date product knowledge to inform customers effectively.
• Leverage product knowledge to suggest items and promote benefits to drive sales.
• Develop strong connections with customers to generate loyalty and repeat transactions.
• Perform any other ad-hoc duties as assigned by the Line Manager.

Skills

Retail Experience

Sales Driven

Communication Skills

Job description

MAP Active Malaysia Sdn. Bhd. is hiring for a Store Supervisor at Converse Aeon Mall Shah Alam (urgent).

The role involves overseeing daily store operations, ensuring top service standards, and driving sales performance. You will manage cashier operations, maintain visual merchandising, and stay informed about fashion trends to enhance customer engagement. The ideal candidate has 1–3 years in retail, strong communication, and a sales-driven attitude, with flexibility for shift work including