Store Supervisor

EMBERWING MALAYSIA SDN BHD; Ipoh; On-site; MYR 42,000 - 66,000; Full time

Job summary

EMBERWING MALAYSIA SDN BHD is seeking a Restaurant Supervisor in Ipoh to oversee daily operations, lead service and kitchen teams, and uphold hygiene and food safety standards.

You will monitor schedules, train staff, handle customer feedback, and assist management in achieving sales targets and KPIs. Mandarin is a plus, with shifts including weekends and public holidays.

Qualifications

• Minimum 2 years of experience in F&B operations or a supervisory role.
• Strong leadership, communication and problem-solving skills.
• Good understanding of restaurant operations.
• Able to work independently and manage a team.
• Customer-oriented with a positive working attitude.
• Willing to work shifts, weekends and public holidays.
• Mandarin-speaking ability is an advantage.

Responsibilities

• Oversee daily restaurant operations and ensure smooth running of the outlet.
• Supervise, lead and motivate service and kitchen staff.
• Monitor staff attendance, work schedules and performance.
• Ensure high standards of food quality, hygiene and cleanliness.
• Maintain excellent customer service and handle customer feedback or complaints.
• Monitor inventory, stock levels and minimise wastage.
• Ensure compliance with company SOPs and food safety regulations.
• Assist management in achieving sales targets and operational KPIs.
• Prepare daily sales reports and operational updates.

Skills

Leadership

Communication

Problem-solving

Customer service

Team management

Job description

Oversee daily restaurant operations and ensure smooth running of the outlet.

Supervise, lead and motivate service and kitchen staff.

Monitor staff attendance, work schedules and performance.

Ensure high standards of food quality, hygiene and cleanliness.

Maintain excellent customer service and handle customer feedback or complaints.

Monitor inventory, stock levels and minimise wastage.

Ensure compliance with company SOPs and food safety regulations.

Assist management in achieving sales targets and operational KPIs.

Prepare daily sales reports and operational updates.

Requirements

Minimum 2 years of experience in F&B operations or a supervisory role.

Strong leadership, communication and problem-solving skills.

Good understanding of restaurant operations.

Able to work independently and manage a team.

Customer-oriented with a positive working attitude.

Willing to work shifts, weekends and public holidays.

Mandarin-speaking ability is an advantage.