ASSISTANT SUPERVISOR

9 Kopitiam Sdn Bhd; Kepong; On-site; MYR 25,000 - 40,000; Full time

Benefits offered by this job

SOCSO (PERKESO)

EIS

Attendance Allowance

Meals Provided

Training Provided

Job summary

9 Kopitiam Sdn Bhd is seeking a supervisory-level position to oversee daily F&B outlet operations in Kuala Lumpur. You will manage service and kitchen crews, ensure food quality and service standards, and maintain customer satisfaction. The role requires at least 1–2 years in F&B and prior supervisory experience.

Attendance allowances and meals are provided, with additional training and EIS/SOCSO support. The candidate should be reliable, proactive, and able to work shifts, weekends, and public

Qualifications

• F&B experience
• Supervisory or team-leading experience
• Strong leadership and communication skills
• Able to work independently in a fast-paced environment
• Willing to work shifts, weekends and public holidays

Responsibilities

• Supervise daily outlet operations and ensure smooth workflow
• Manage Service Crew and Kitchen Crew performance
• Prepare staff duty rosters and arrange manpower
• Monitor staff attendance and grooming
• Maintain food quality and customer satisfaction
• Handle customer enquiries and feedback professionally
• Monitor stock levels and ensure supplies for daily operations
• Uphold cleanliness and hygiene standards
• Train and guide new staff on procedures
• Report operational issues to Management

Job description

This is a supervisory position in F&B operations, responsible for overseeing daily outlet operations, managing service and kitchen crew performance, and ensuring food quality, service standards and customer satisfaction are maintained.

Key responsibilities

Supervise daily outlet operations and ensure smooth workflow

Manage and monitor Service Crew and Kitchen Crew performance

Prepare staff duty rosters and arrange manpower according to operational needs

Ensure staff attendance, punctuality and proper grooming

Ensure food quality, service standards and customer satisfaction are maintained

Handle customer enquiries, feedback and complaints professionally

Monitor stock levels and ensure sufficient supplies for daily operations

Ensure cleanliness and hygiene standards are maintained throughout the outlet

Train and guide new staff on daily operations and company procedures

Report operational issues, staff matters and maintenance problems to Management

About you

Minimum SPM or equivalent

Minimum 1–2 years of experience in F&B, restaurant or kopitiam operations

Previous supervisory or team-leading experience is preferred

Good leadership and communication skills

Able to manage and motivate a team

Responsible, hardworking and able to work independently

Able to work in a fast-paced environment

Willing to work shifts, weekends and public holidays

SOCSO (PERKESO)

EIS

Attendance Allowance

Meals Provided

Training Provided