F&B FLOOR SUPERVISOR

Seloka AEON Section 18 Sdn Bhd; Ipoh; On-site; MYR 54,000 - 82,000; Full time

Job summary

Seloka AEON Section 18 Sdn Bhd in Ipoh, Malaysia, invites applications for a FOH Senior Supervisor / Assistant Manager to lead daily front-of-house operations in an outlet with under 100 guests seated.

You will supervise service crew and cashiers, prepare rosters, monitor sales, ensure quality customer experiences, and coordinate closely with the BOH team to deliver smooth service while upholding company standards and hygiene.

Qualifications

• Diploma in Hospitality, Food & Beverage Management or equivalent.
• Minimum 3–5 years in the Food & Beverage industry.
• At least 1–2 years in a supervisory or outlet leadership role.
• Proficient in FOH operations, service standards and cashiering.
• Familiar with POS systems, QR ordering and cashless payments.

Responsibilities

• Lead the FOH team to deliver friendly, efficient service.
• Oversee daily FOH operations and shift execution.
• Supervise service crew and cashiers and monitor performance.
• Prepare staff rosters and manage attendance.
• Coordinate with BOH leadership to ensure smooth service.
• Ensure compliance with hygiene and safety standards.

Skills

Leadership

Customer service

Cashier

POS systems

QR ordering

Cashless payments

Staff scheduling

Interpersonal skills

Communication

Team supervision

Education

Diploma in Hospitality, Food & Beverage Management or equivalent

Tools

POS systems

QR ordering

Cashless payments

Job description

The FOH Senior Supervisor / Assistant Manager plays a key leadership role in overseeing the daily Front of House operations at the Section 18 outlet, ensuring efficient service delivery, excellent customer experiences and consistent adherence to company standards. This position requires a hands‑on operational leader who can independently manage daily FOH activities in a restaurant with a seating capacity of fewer than 100 guests. The role involves supervising service crew, cashiers and other FOH personnel while ensuring effective coordination with the Back‑of‑House (BOH) team.

Key responsibilities

• Lead the FOH team in delivering friendly, efficient and professional customer service
• Oversee and manage daily FOH operations, ensuring smooth and efficient service throughout each shift
• Supervise, guide and monitor the performance of all FOH personnel, including service crew and cashiers
• Prepare and monitor staff duty rosters, attendance and manpower deployment according to business requirements
• Monitor daily sales performance and ensure the outlet works towards achieving assigned sales targets
• Ensure proper cashiering, payment collection and daily sales reconciliation
• Ensure all FOH areas comply with company hygiene, cleanliness and food safety standards
• Provide regular updates on daily operations, sales performance, manpower and customer feedback
• Coordinate closely with BOH leadership to ensure smooth kitchen and service operations
• Implement management instructions, operational improvements and company initiatives

About you

• Minimum Diploma in Hospitality, Food & Beverage Management or equivalent working experience
• Minimum 3–5 years of experience in the Food & Beverage industry
• At least 1–2 years of experience in a supervisory or outlet leadership position
• Good knowledge of FOH operations, customer service, cashiering and restaurant service standards
• Familiarity with POS systems, QR ordering and cashless payment procedures
• Strong leadership, communication and interpersonal skills
• Ability to manage staff scheduling, daily operations and customer complaints independently
• Willing to work shifts, weekends and public holidays
• Good health, hands‑on and able to work in a fast‑paced F&B environment