Store Manager

Ayam Gepuk Oasis; Johor Bahru; On-site; MYR 60,000 - 84,000; Full time

Job summary

Ayam Gepuk Oasis in Johor Bahru, Malaysia, is seeking an experienced Outlet Operations Manager to oversee daily operations and lead Outlet Supervisors, Cashiers, Service Crew and Kitchen Crew.

You will monitor staff performance, plan schedules, manage stock and costs, ensure SOP compliance and hygiene, deliver excellent customer service, and handle customer feedback professionally.

Qualifications

• Must have full working rights in Malaysia.
• At least three years of experience in restaurant or food and beverage operations.
• Fluent communication skills in Bahasa Malaysia and/or English.
• Strong leadership, communication and problem-solving skills.
• Ability to manage staff, schedules and daily outlet operations.
• Knowledge of inventory, stock control and cash management.
• Ability to follow kitchen Standard Operating Procedures and food safety standards.
• Good personal hygiene, grooming and professional appearance.
• Responsible, disciplined, punctual, trustworthy and able to work in a fast-paced environment.
• Ability to work under pressure and handle customer complaints professionally.
• Willingness to work rotating shifts, including weekends and public holidays.

Responsibilities

• Oversee and manage the overall daily operations of the outlet.
• Lead, supervise and manage Outlet Supervisors, Cashiers, Service Crew and Kitchen Crew.
• Monitor staff performance, attendance, discipline and productivity.
• Plan staff schedules, shift arrangements and manpower requirements according to operational needs.
• Ensure compliance with company policies, rules, regulations and Standard Operating Procedures.
• Monitor daily, weekly and monthly sales performance and work towards achieving sales targets.
• Monitor cashier operations, cash handling, sales transactions and cash reconciliation.
• Manage outlet expenses, control operational costs and minimise unnecessary spending and wastage.
• Oversee inventory management, stock control, purchasing and replenishment of food ingredients and operating supplies.
• Ensure accurate stock recording, stock rotation and proper storage procedures.
• Assist with kitchen operations when necessary, including food preparation, cooking, food quality monitoring and compliance with recipes, hygiene standards and Standard Operating Procedures.
• Maintain food quality, consistency, portion control, taste and presentation according to company standards.
• Deliver excellent customer service and handle customer complaints, feedback and operational issues professionally.
• Ensure the outlet, kitchen, dining area, storage area and surrounding premises are clean, hygienic and well maintained.
• Recruit, train, guide and evaluate employees to improve their skills, performance and productivity.
• Prepare, review and submit sales reports, stock reports, staff attendance records and other operational reports to management.
• Perform other reasonable duties and responsibilities assigned by management.

Skills

Leadership

Communication

Problem solving

Staff management

Customer service

Job description

Oversee and manage the overall daily operations of the outlet.

Lead, supervise and manage Outlet Supervisors, Cashiers, Service Crew and Kitchen Crew.

Monitor staff performance, attendance, discipline and productivity.

Plan staff schedules, shift arrangements and manpower requirements according to operational needs.

Ensure compliance with company policies, rules, regulations and Standard Operating Procedures.

Monitor daily, weekly and monthly sales performance and work towards achieving sales targets.

Monitor cashier operations, cash handling, sales transactions and cash reconciliation.

Manage outlet expenses, control operational costs and minimise unnecessary spending and wastage.

Oversee inventory management, stock control, purchasing and replenishment of food ingredients and operating supplies.

Ensure accurate stock recording, stock rotation and proper storage procedures.

Assist with kitchen operations when necessary, including food preparation, cooking, food quality monitoring and compliance with recipes, hygiene standards and Standard Operating Procedures.

Maintain food quality, consistency, portion control, taste and presentation according to company standards.

Deliver excellent customer service and handle customer complaints, feedback and operational issues professionally.

Ensure the outlet, kitchen, dining area, storage area and surrounding premises are clean, hygienic and well maintained.

Recruit, train, guide and evaluate employees to improve their skills, performance and productivity.

Prepare, review and submit sales reports, stock reports, staff attendance records and other operational reports to management.

Perform other reasonable duties and responsibilities assigned by management.

What we're looking for

Must have full working rights in Malaysia.

At least three years of experience in restaurant or food and beverage operations.

Fluent communication skills in Bahasa Malaysia and/or English.

Strong leadership, communication and problem-solving skills.

Ability to manage staff, schedules and daily outlet operations.

Knowledge of inventory, stock control and cash management.

Ability to follow kitchen Standard Operating Procedures and food safety standards.

Good personal hygiene, grooming and professional appearance.

Responsible, disciplined, punctual, trustworthy and able to work in a fast-paced environment.

Ability to work under pressure and handle customer complaints professionally.

Willingness to work rotating shifts, including weekends and public holidays.

Own transportation and a valid driving licence.

Valid typhoid vaccination and completed Food Handler Training with a valid certificate.