Executive of Maxis Center

Menara Maxis; Kampung Khatijah; On-site; MYR 50,000 - 70,000; Full time

Job summary

MAXIS Malaysia is looking for a candidate who can drive operational excellence by enhancing customer journeys. This role includes managing cash and inventory, providing leadership and mentoring to staff, and ensuring compliance with operational standards.

The ideal candidate will possess a relevant diploma or degree, have at least 4 years experience in telecommunications or retail, and excellent communication skills. Proficiency in Microsoft Office is required, and Mandarin speaking is advantageous.

Qualifications

• Minimum 4 years of relevant work experience in telecommunications or retail industries.
• Experience in showcasing and conducting product demonstrations.
• Able to perform under pressure in a challenging environment.

Responsibilities

• Drive operational excellence by creating a conducive customer journey.
• Ensure seamless operations in terms of cash and inventory management.
• Manage in-store customer experience by understanding crowd patterns.

Skills

Customer obsession

Sales passion

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Verbal communication

Written communication

Mandarin speaking

Education

Professional Certificate/Diploma/Degree or equivalent

Job description

Responsibilities

• Drive operational excellence by creating a conducive customer journey that leads to speedy and effective resolutions for customers and promoting self-serve.
• Ensure seamless operations in terms of cash, inventory, floor and in-store merchandising management.
• Focus on career growth and development of staff, ensuring high operational standards by providing consistent support, leadership, mentoring and coaching as a role model.
• Manage in-store customer experience by creating a conducive customer journey, understanding crowd pattern, and executing smart scheduling for staff.
• Enforce quality and compliance to standard policies and procedures.

Qualifications

• Professional Certificate/Diploma/Degree or equivalent.
• Minimum 4 years of relevant work experience in telecommunications or retail industries.
• Experience in showcasing and conducting product demonstrations.
• Technically savvy and computer literate; proficient in Microsoft Word, Excel, PowerPoint.
• Excellent communication, written and interpersonal skills.
• Strong verbal and written English language proficiency.
• Obsessed with customers, passionate about sales, competitive spirit, and understands people through interactive conversations.
• Mandarin-speaking is an added advantage.
• Personal traits: Positive, Passionate, Collaborative, Creative, Self‑starter, Ability to perform under pressure in a challenging environment, team player, leadership qualities.
• No fraud cases/blacklist history.

EEO Statement

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Application Deadline

Apply by 4/11/2016.