Store Operations & Customer Experience Lead

Aeon Fantasy (Malaysia) Sdn. Bhd; Bayan Lepas; On-site; MYR 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Dental

Vision Insurance

Annual leave

Bonus

Long Service Award

Job summary

AEON Fantasy (Malaysia) Sdn. Bhd. in Bayan Lepas, Penang, is seeking a capable Store Operations Manager to supervise daily store activities and ensure smooth business performance.

You will lead a team, monitor sales targets, service quality and safety, and coordinate with HQ Marketing on promotions and events. This role requires hands-on leadership and a focus on delivering outstanding customer experiences.

Responsibilities

• Ensure daily opening and operational checklists are completed accurately and take corrective action for non-compliance.
• Support achievement of sales targets, profitability and KPIs through effective daily operational management.
• Support promotional activities, local marketing initiatives and customer engagement programmes to increase store traffic and sales.
• Monitor daily operational performance, customer traffic, productivity and service quality; identify improvement opportunities.
• Ensure SOPs, policies and daily checklists are implemented and complied with.
• Supervise, coach and motivate team members through training and feedback to maintain a productive environment.
• Deliver excellent customer experience by maintaining high service standards and addressing inquiries across digital platforms.
• Ensure attractions, equipment and facilities are safe, clean and operational; report maintenance issues promptly.
• Ensure compliance with company policies, safety regulations and audit requirements.
• Prepare operational reports; monitor store performance.
• Collaborate with HQ Marketing to execute campaigns and brand initiatives while maintaining brand standards.
• Undertake any other duties as assigned by top management or holding company in Japan.

Job description

AEON Fantasy (Malaysia) Sdn. Bhd. in Bayan Lepas, Penang, is seeking a capable Store Operations Manager to supervise daily store activities and ensure smooth business performance.

You will lead a team, monitor sales targets, service quality and safety, and coordinate with HQ Marketing on promotions and events. This role requires hands-on leadership and a focus on delivering outstanding customer experiences.