Store Operations Leader

Aeon Fantasy (Malaysia) Sdn. Bhd; Seberang Perai; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Dental

Vision Insurance

Annual leave

Bonus

Long Service Award

Job summary

Aeon Fantasy (Malaysia) Sdn. Bhd is seeking an experienced store operations lead to ensure daily opening and efficient running of all activities. You will drive sales targets, supervise a team, and execute promotions while upholding safety and SOP standards across the venue.

You will coordinate with marketing for campaigns, monitor customer service quality, and address incidents promptly. A proactive, customer–focused manager will thrive in this role within our Malaysia venues.

Qualifications

• Experience in daily store operations planning and supervision.
• Ability to drive sales targets and KPI performance.
• Proven ability to implement SOPs and safety guidelines.
• Strong communication and team coaching skills.

Responsibilities

• Ensure daily opening and operational checklists are completed and corrective actions taken for non-compliance.
• Support achievement of sales targets and key business KPIs through effective daily management.
• Assist promotional activities, local marketing, and customer engagement initiatives to boost traffic and sales.
• Monitor store performance, customer traffic, productivity and service quality; propose improvements.
• Ensure SOPs, standards and policies are consistently applied across all operations.
• Supervise, coach and motivate team through regular feedback, training and recognition.
• Deliver excellent customer experience; resolve complaints and respond to inquiries across channels.
• Ensure attractions and facilities are safe and well-maintained; report maintenance issues promptly.
• Collaborate with HQ Marketing to execute brand campaigns and seasonal events.
• Undertake ad hoc duties assigned by top management or holding company.

Skills

Operations management

Team supervision

Customer experience

Promotional activities

Job description

Aeon Fantasy (Malaysia) Sdn. Bhd is seeking an experienced store operations lead to ensure daily opening and efficient running of all activities. You will drive sales targets, supervise a team, and execute promotions while upholding safety and SOP standards across the venue.

You will coordinate with marketing for campaigns, monitor customer service quality, and address incidents promptly. A proactive, customer–focused manager will thrive in this role within our Malaysia venues.