AEON BiG Tun Hussien Onn -Team Leader/Supervisor - Fresh/grocery

AEON Co. (M) Bhd. (Retail); Kajang; Vor Ort; MYR 89.000 - 179.000; Vollzeit

Zusammenfassung

AEON Malaysia, a leading retail company, seeks a Divisional Manager to oversee administration, operations, and achievement of targets across the division. You will lead a team to ensure safety, hygiene, and compliance with company SOPs while driving customer satisfaction through quality service and competitive merchandising.

You will manage stock, pricing, and planogram adherence, while implementing process improvements and coordinating with store leadership to deliver strong financial results

Aufgaben

• Manage administration of the entire division to ensure smooth operations and achievement of targets
• Deliver consistent performance and ensure safety and hygiene standards day-to-day
• Lead, guide, motivate and build teamwork within the division
• Align division activities with Company OKR, financial targets and budget
• Ensure merchandise is safe, legal, in good quality, fresh and competitively priced
• Train staff to provide quality customer service with a welcoming attitude
• Respond to customer feedback to meet expectations and retain loyalty
• Ensure proper stock handling and display according to planogram to avoid out-of-stock issues
• Maintain store cleanliness, safety, and SOP adherence across areas including sales floor, back room, and facilities
• Report to Store Manager/Deputy Store Manager and seek improvements when standards deteriorate

Jobbeschreibung

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Responsible for managing administration of entire division to ensure smooth running of the operations and targets set are achieved

To deliver consistent performance and compliance to the safety and hygiene standards every day in individual division

Effectively manage, provide guidance and motivate and take team members together as a team.

To make sure all division’s activities are in accordance with Company OKR, financial target and budget / store as a whole.

1. Customer Satisfaction

To ensure the merchandise we sell are safe, legal and of the quality our customer expect.

To ensure merchandise we offer is always in good quality, fresh and at cheapest prices than other competitors to increase customers satisfaction.

Lead and train team members to provide a quality customer service image through enthusiastic welcome and friendly attitude.

Listen to customers feedback to know, analyze and react to meet customers' expectations and retain customer loyalty.

Carefully handle all merchandise (outright & consignment) by going through proper quality checking when receives the goods; coach team members to display merchandise according to planogram for shelf fulfilment and mitigate out of stock (OOS).

Always give priority to customers to shop by not doing work that can interrupt customers such as blocking the aisles with pallet or cart rack.

Take responsive actions toward the changes of customers, competitors and business environment to strengthen local market.

2. Organization Efficiency

Goods receiving (confirm quantity, manage the high loss product, quality & freshness check)

Display the right price at the right merchandise with promotional material such as POP to attract customers.

During business hours, manage the sales floor and practice self-organizing, maintain cleanliness, cleaning up of equipment, giving clear instruction, educating and managing team members.

Before store opening, check for freshness of merchandise, merchandise position alignment, check on price difference, removal of contaminated, damaged, expired merchandise so that there is no problem with the merchandise at the sales floor.

Check and replace correct shelf tag so that to reduce price difference error and to smooth the checkout counter flow.

Stock excess stock in a systematic and easy tracking ways so that we have accurate stock card at all time.

Handle all store facilities with care and safely so that safety of customers and employees are protected.

Always use common sense and manage according to Standard Operating Procedure (SOP) in these areas:

Sales floor, workplace, back room, office, toilet, fire protection, risk prevention, hygiene management, occupational safety & health, customer service, fire door, CCTV, security sensor, safety related equipment, forklift, transporting equipment such as trolleys, cooking utensils, HHT & etc.

To report to the Store Manager / Deputy Store Manager and seek improvements to standards and way of working when standards deteriorated.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Divisional Manager?
• Which of the following types of qualifications do you have?
• Do you have experience using Warehouse Management Systems?

Fashion Retail & Department Stores More than 10,000 employees

Committed to Customer Satisfaction

AEON Malaysia is a leading retail company offering a wide variety of products and services. Our stores provide groceries, home goods like electronics, furniture, and bedding, as well as fashion items. We also offer services such as credit and loyalty programs, financial services, and online shopping.

With over 30 locations across Malaysia, AEON is dedicated to ensuring customer happiness and satisfaction. We focus on creating a friendly and welcoming shopping environment, supported by knowledgeable staff who are ready to assist with any needs.

As a pioneer in the Malaysian retail industry, AEON plays a significant role in shaping shopping experiences

Committed to Customer Satisfaction

AEON Malaysia is a leading retail company offering a wide variety of products and services. Our stores provide groceries, home goods like electronics, furniture, and bedding, as well as fashion items. We also offer services such as credit and loyalty programs, financial services, and online shopping.

With over 30 locations across Malaysia, AEON is dedicated to ensuring customer happiness and satisfaction. We focus on creating a friendly and welcoming shopping environment, supported by knowledgeable staff who are ready to assist with any needs.

As a pioneer in the Malaysian retail industry, AEON plays a significant role in shaping shopping experiences