Store Operations Manager

Aeon Fantasy (Malaysia) Sdn. Bhd; Sepang; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Dental

Vision Insurance

Annual leave

Bonus

Long Service Award

Job summary

Aeon Fantasy (Malaysia) Sdn. Bhd. is seeking a Store Operations Manager to lead daily store activities, ensure opening checklists are completed accurately, and take corrective action for non-compliance.

You will plan, organize and supervise operations, support sales targets, promotional activities and customer engagement, while maintaining high service standards and safe, well-maintained attractions. Collaborating with HQ Marketing and top management, you will report on performance, coach staff,

Qualifications

• Ensure daily opening and operational checklists are completed accurately by the store team before business operations commence, and take immediate corrective action for any non-compliance.
• Planning, organizing and supervising daily store operations to ensure smooth and efficient business operations

Responsibilities

• Support the achievement of sales targets, profitability and key business performance indicators through effective daily operational management
• Support promotional activities, local marketing initiatives and customer engagement programmes to increase store traffic and sales when required
• Monitor daily operational performance, customer traffic, productivity and service quality, and recommend improvement opportunities including promotional activities when required
• Ensure all Standard Operating Procedures (SOPs), operational standards, company policies and daily operational checklists are consistently implemented and complied with.
• Supervise, coach and motivate team members through regular communication, training and performance feedback to maintain a productive and positive working environment.
• Deliver excellent customer experience by maintaining high service standards, resolving customer complaints, responding promptly to customer enquiries and feedback across digital platforms when assigned, and ensuring all operational incidents are reported in accordance with company procedures.
• Ensure all attractions, equipment and facilities are safe, clean and operational, and report maintenance issues promptly.
• Ensure compliance with company policies, safety regulations, audit requirements and operational guidelines.
• Prepare operational reports, monitor store performance.
• Work closely with the HQ Marketing Department to execute marketing campaigns, promotional activities, seasonal events and brand initiatives while ensuring compliance with company brand standards.
• Undertake any other duties or ad hoc tasks as assigned by top management or from the holding company in Japan, from time to time. This may include tasks beyond the scope of the standard job description to contribute to the overall success of the team and organization

Job description

Aeon Fantasy (Malaysia) Sdn. Bhd. is seeking a Store Operations Manager to lead daily store activities, ensure opening checklists are completed accurately, and take corrective action for non-compliance.

You will plan, organize and supervise operations, support sales targets, promotional activities and customer engagement, while maintaining high service standards and safe, well-maintained attractions. Collaborating with HQ Marketing and top management, you will report on performance, coach staff,