Retail Customer Care Supervisor — Lead Service & Ops

AEON Co. (M) Bhd. (Retail); Johor Bahru; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Medical Facilities

Opportunities for promotion

Annual Bonus

Increase in Salary

Training provided

Rebate Scheme

Job summary

AEON Co. (M) Bhd. invites a detail-oriented Customer Care Supervisor to join our store operations team in Malaysia. You will monitor the department, coordinate staff, and ensure high standards of service.

The role requires a diploma or degree and 2–3 years in retail operations, with proficiency in MS Word/Excel/PowerPoint/MS Teams. Shift work is included, with promotion and training opportunities.

Qualifications

• Diploma or degree in any field.
• 2–3 years of retail operations management experience.
• Computer literacy in MS Word, Excel, PowerPoint, and Teams.

Responsibilities

• Oversee daily customer care operations and ensure service standards.
• Coordinate staff shifts and attendance records.
• Monitor inventory for gift redemptions, cards, and vouchers.
• Ensure timely handling of correspondence and daily reporting.

Skills

Customer service

Team coordination

Communication

Shift planning

Education

Diploma/Degree holder in any field

Tools

MS Word

MS Excel

MS PowerPoint

MS Teams

Job description

AEON Co. (M) Bhd. invites a detail-oriented Customer Care Supervisor to join our store operations team in Malaysia. You will monitor the department, coordinate staff, and ensure high standards of service.

The role requires a diploma or degree and 2–3 years in retail operations, with proficiency in MS Word/Excel/PowerPoint/MS Teams. Shift work is included, with promotion and training opportunities.