Store Operations Coordinator - Grocery & Retail

TRENDCELL SDN. BHD. (Retail); Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

Jaya Grocer Malaysia is seeking an Operations Assistant to be based at the nearest outlet to your home in Kuala Lumpur. You will assist oversee store operations and understand all department staff functions.

You will develop major goals to support broad functional objectives, monitor all company rules & SOP practice, and coordinate daily admin tasks with HQ and Store Manager. You will handle customer inquiries and support sales and promotions.

Qualifications

• Assist in monitoring all department and store conditions to keep business ready at all times.
• Ensure adherence to company rules, SOPs and regulations.
• Support daily administration tasks such as attendance, leave, and scheduling.
• Coordinate with HQ backend support (IT, HR, Non-Trade, A&P, Maintenance, Customer Service).

Responsibilities

• Assist in daily operations across departments.
• Handle customer inquiries or complaints politely.
• Prepare reports and update Store Manager as needed.
• Support sales, marketing and promotional activities.
• Conduct stock takes and ensure outlet planogram is updated.

Skills

Store operations

Customer service

SOP compliance

Team coordination

Reporting

Job description

Jaya Grocer Malaysia is seeking an Operations Assistant to be based at the nearest outlet to your home in Kuala Lumpur. You will assist oversee store operations and understand all department staff functions.

You will develop major goals to support broad functional objectives, monitor all company rules & SOP practice, and coordinate daily admin tasks with HQ and Store Manager. You will handle customer inquiries and support sales and promotions.