Store Operations & Customer Experience Associate

TRENDCELL SDN. BHD. (Retail); Petaling Jaya; On-site; MYR 29,000 - 45,000; Full time

Job summary

Jaya Grocer is seeking an Assistant Store Operations Associate in Petaling Jaya to support daily store activities and ensure staff understand their roles. You will assist the Store Manager to keep operations smooth and compliant with company SOPs.

Responsibilities include monitoring store readiness, handling customer inquiries, coordinating with HQ departments, supporting stock takes, and assisting in reports and promotions.

Qualifications

• Required language(s): Bahasa Malaysia and English.
• Minimum STPM in any field.
• Basic communication skills and interpersonal skills.
• Customer satisfaction oriented.
• Able to work independently with minimum supervision.

Responsibilities

• Assist in monitor all department and store condition are ready for business at all time
• Monitor all company rules & regulations and SOP practice accordingly
• Assist superior in follow up government relevant matters as when needed
• Assist superior in daily administration tasks such as staff attendance, MC claim, leave application, working schedule and etc
• Assist prepare reports (hostel listing, housekeeping & security monthly attendance & etc.) and keep posted to Store Manager as when needed
• Coordinate and communicate with HQ backend support department (IT, HR, Non-Trade, A&P, Maintenance, Customer Service) to ensure daily, weekly & monthly routine duties complete as per schedule
• Assist Store Manager to prepare half yearly stock take with make sure outlet planogram is updated and ensure outlet stock take accomplish as planning
• Assist to handle customer inquiries or complaints in a polite manner
• Assist and support all sales, marketing and promotional activities and feedback relevant issues to Store Manager
• Multitasking in assist to resolve and support all departments as when needed
• Perform any other duties in general operational functions and ad-hoc assignments

Skills

Bahasa Malaysia

English

Interpersonal skills

Customer service

Education

STPM

Job description

Jaya Grocer is seeking an Assistant Store Operations Associate in Petaling Jaya to support daily store activities and ensure staff understand their roles. You will assist the Store Manager to keep operations smooth and compliant with company SOPs.

Responsibilities include monitoring store readiness, handling customer inquiries, coordinating with HQ departments, supporting stock takes, and assisting in reports and promotions.