Retail Operations Assistant — Drive Store Performance

TRENDCELL SDN. BHD. (Retail); Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Jaya Grocer is seeking an Operations Assistant to help oversee overall store operations at the nearest outlet to your home. You will support department staff functions and ensure readiness for business, while adhering to company rules and SOPs.

Responsibilities include assisting in daily administration, reporting, and coordinating with HQ teams to complete routines, stock takes, and customer inquiries with professionalism. This role supports sales, marketing, and promotions as needed.

Qualifications

• Assist oversee for overall store operations and understand all department staff functions.
• Develops major goals to support broad functional objectives.
• Comprehensive knowledge of the overall departmental function.

Responsibilities

• Assist in monitor all department and store condition are ready for business at all time
• Monitor all company rules & regulations and SOP practice accordingly
• Assist superior in follow up government relevant matters as when needed
• Assist superior in daily administration tasks such as staff attendance, MC claim, leave application, working schedule and etc
• Assist prepare reports (hostel listing, housekeeping & security monthly attendance & etc.) and keep posted to Store Manager as when needed
• Coordinate and communicate with HQ backend support department (IT, HR, Non-Trade, A&P, Maintenance, Customer Service) to ensure daily, weekly & monthly routine duties complete as per schedule
• Assist Store Manager to prepare half yearly stock take with make sure outlet planogram is updated and ensure outlet stock take accomplish as planning
• Assist to handle customer inquiries or complaints in a polite manner
• Assist and support all sales, marketing and promotional activities and feedback relevant issues to Store Manager
• Multitasking in assist to resolve and support all departments as when needed
• Perform any other duties in general operational functions and ad-hoc assignments

Skills

Store operations

SOP compliance

Customer service

Team coordination

Job description

Jaya Grocer is seeking an Operations Assistant to help oversee overall store operations at the nearest outlet to your home. You will support department staff functions and ensure readiness for business, while adhering to company rules and SOPs.

Responsibilities include assisting in daily administration, reporting, and coordinating with HQ teams to complete routines, stock takes, and customer inquiries with professionalism. This role supports sales, marketing, and promotions as needed.