Operation Assistant - Desa Petaling Kuala Lumpur

TRENDCELL SDN. BHD. (Retail); Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

Jaya Grocer Malaysia is seeking an Operations Assistant to be based at the nearest outlet to your home in Kuala Lumpur. You will assist oversee store operations and understand all department staff functions.

You will develop major goals to support broad functional objectives, monitor all company rules & SOP practice, and coordinate daily admin tasks with HQ and Store Manager. You will handle customer inquiries and support sales and promotions.

Qualifications

• Assist in monitoring all department and store conditions to keep business ready at all times.
• Ensure adherence to company rules, SOPs and regulations.
• Support daily administration tasks such as attendance, leave, and scheduling.
• Coordinate with HQ backend support (IT, HR, Non-Trade, A&P, Maintenance, Customer Service).

Responsibilities

• Assist in daily operations across departments.
• Handle customer inquiries or complaints politely.
• Prepare reports and update Store Manager as needed.
• Support sales, marketing and promotional activities.
• Conduct stock takes and ensure outlet planogram is updated.

Skills

Store operations

Customer service

SOP compliance

Team coordination

Reporting

Job description

You will be based at the nearest Jaya Grocer outlet to your house.

Get to know the role:

Assist oversee for overall store operations and understand all department staff functions. Develops major goals to support broad functional objectives. Comprehensive knowledge of the overall departmental function.

Key Responsibilities:

Assist in monitor all department and store condition are ready for business at all time

Monitor all company rules & regulations and SOP practice accordingly

Assist superior in follow up government relevant matters as when needed

Assist superior in daily administration tasks such as staff attendance, MC claim, leave application, working schedule and etc

Assist prepare reports (hostel listing, housekeeping & security monthly attendance & etc.) and keep posted to Store Manager as when needed

Coordinate and communicate with HQ backend support department (IT, HR, Non-Trade, A&P, Maintenance, Customer Service) to ensure daily, weekly & monthly routine duties complete as per schedule

Assist Store Manager to prepare half yearly stock take with make sure outlet planogram is updated and ensure outlet stock take accomplish as planning

Assist to handle customer inquiries or complaints in a polite manner

Assist and support all sales, marketing and promotional activities and feedback relevant issues to Store Manager

Multitasking in assist to resolve and support all departments as when needed

Perform any other duties in general operational functions and ad-hoc assignments

Supermarkets, Grocery & Petrol Retailing 1,001-5,000 employees

Jaya Grocer is a leading premium supermarket chain in Malaysia and an affiliate of Grab, Southeast Asia’s leading superapp. With over 50 stores, we offer high-quality, fresh, and imported products.

Through our online-to-offline (O2O) model, we provide seamless shopping experiences both in-store and online, with cashless checkouts, GrabRewards, and our Grab Signatures private label.

Driven by our values Teamwork, Trust, Integrity, Customer Satisfaction, and Growth we aim to deliver quality, value, and convenience to every customer.

Jaya Grocer is a leading premium supermarket chain in Malaysia and an affiliate of Grab, Southeast Asia’s leading superapp. With over 50 stores, we offer high-quality, fresh, and imported products.

Through our online-to-offline (O2O) model, we provide seamless shopping experiences both in-store and online, with cashless checkouts, GrabRewards, and our Grab Signatures private label.

Driven by our values Teamwork, Trust, Integrity, Customer Satisfaction, and Growth we aim to deliver quality, value, and convenience to every customer.

What can I earn as an Operations Assistant