Store Manager - Pavilion Kuala Lumpur, Malaysia

Loro Piana; Kuala Lumpur; On-site; MYR 90,000 - 180,000; Full time

Job summary

Loro Piana in Kuala Lumpur is seeking a seasoned Store Manager with a deep passion for luxury goods. You will lead a high-performance team, uphold brand DNA, and drive sales through superb service and adherence to Galateo and operational standards.

You will analyze market trends, develop new business opportunities, nurture client relationships, and ensure training, product knowledge, and visual standards across the store, reporting to Retail Director.

Qualifications

• At least 10 years' work experience in a Luxury Goods business in complex and international environments.
• Strong leadership, coaching and people development abilities.
• Excellent communication and interpersonal skills.
• Fluent English; Bahasa Malaysia and Mandarin a plus.

Responsibilities

• Reflects the corporate image in terms of standing and ensures team alignment with Brand DNA.
• Optimizes sales performance by executing selling Galateo and standards.
• Analyze market trends and competition to identify opportunities.
• Maintain excellent customer relationships and high satisfaction through effective team management.
• Recruit, retain and develop customers.
• Manage CRM KPIs and data for reporting and strategy.
• Motivate the team, create a positive environment and drive innovation.
• Coach and tailor development plans with Retail Excellence.
• Ensure staff growth, product knowledge and luxury industry training.
• Set targets and monitor performance to achieve goals.
• Keep the team informed about store performance using official tools.
• Oversee visual merchandising and ensure displays align with guidelines.
• Ensure security and Health & Safety procedures.
• Responsible for stockroom product and materials management.

Skills

Leadership

Customer focus

Communication

Coaching & Development

Store operations

SAP Retail experience

Fluency in English

Tools

SAP Retail

Microsoft Office

Job description

• Reflects the corporate image in terms of standing and ensures that the team is also aligned with the Brand DNA.
• Is responsible for the optimization of the overall sales performance by delivering outstanding results through the consistent execution of the selling Galateo and operational standards.
• Understands the market trends and competitors in order to analyze and identify business opportunities/initiatives aiming at improving sales, promoting new products in line with the overall Company objectives and policies.
• Maintains excellent customer relationships and ensures high levels customer satisfaction through effective team management.
• Recruits new customers, retains existing ones and develops potential ones.
• Manage the CRM KPIs, ensuring that the necessary customer data is appropriately collected in order to contribute to the CRM reporting and strategy.
• Manages and motivates the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions.
• Supports the team with on-going coaching, identifying development and training needs and partnering with the Retail Excellence to tailor individual action plans.
• Ensures store team professional growth, product knowledge and the training by constantly stimulating the staff to be up-to-date about the luxury industry and sharing the development plans with the Retail Director.
• Sets achievable yet challenging team and individual targets; assesses, monitors and manages team/individual performance to ensure goals achievement.
• Keeps the team always informed about the store performance through the proper tools agreed with the Retail Director.
• Ensures the organization of daily opening activities and the store is in line with the visual and maintenance guidelines (i.e. product presentation, visual merchandising installations, maintenance activities, organization of the retail space and back office, etc.).
• Oversees the visual merchandising practices and standards ensuring that the store windows, the displays and the store and product image are in line with the corporate and Central Visual Merchandising guidelines.
• Is familiar with all impacting store operations activities, delegating whenever appropriate their execution.
• Makes sure that the security and Health & Safety procedures are properly implemented.
• Is responsible for the products and materials appropriate management and care in the stockroom.

Job Responsibilities

• Reflects the corporate image in terms of standing and ensures that the team is also aligned with the Brand DNA.
• Is responsible for the optimization of the overall sales performance by delivering outstanding results through the consistent execution of the selling Galateo and operational standards.
• Understands the market trends and competitors in order to analyze and identify business opportunities/initiatives aiming at improving sales, promoting new products in line with the overall Company objectives and policies.
• Maintains excellent customer relationships and ensures high levels customer satisfaction through effective team management.
• Recruits new customers, retains existing ones and develops potential ones.
• Manage the CRM KPIs, ensuring that the necessary customer data is appropriately collected in order to contribute to the CRM reporting and strategy.
• Manages and motivates the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions.
• Supports the team with on-going coaching, identifying development and training needs and partnering with the Retail Excellence to tailor individual action plans.
• Ensures store team professional growth, product knowledge and the training by constantly stimulating the staff to be up-to-date about the luxury industry and sharing the development plans with the Retail Director.
• Sets achievable yet challenging team and individual targets; assesses, monitors and manages team/individual performance to ensure goals achievement.
• Keeps the team always informed about the store performance through the proper tools agreed with the Retail Director.
• Ensures the organization of daily opening activities and the store is in line with the visual and maintenance guidelines (i.e. product presentation, visual merchandising installations, maintenance activities, organization of the retail space and back office, etc.).
• Oversees the visual merchandising practices and standards ensuring that the store windows, the displays and the store and product image are in line with the corporate and Central Visual Merchandising guidelines.
• Is familiar with all impacting store operations activities, delegating whenever appropriate their execution.
• Makes sure that the security and Health & Safety procedures are properly implemented.
• Is responsible for the products and materials appropriate management and care in the stockroom.

Job Requirements

• At least 10 years' work experience in a Luxury Goods business in complex and international environments.
• Passion and high motivation for Loro Piana products and Brand.
• Solid leadership skills - listening and motivating others, coaching and developing others; delegation.
• Excellent communication skills.
• Interpersonal skills - building relationship and leverage network.
• Computer literacy (Microsoft Office, SAP Retail experience preferred) and reporting tools.
• Fluency in English is required (written and spoken); proficiency in Bahasa Malaysia and Mandarin is a strong plus.