Client Advisor - Pavilion KL

FERRAGAMO; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Base Salary + Commission (Individual销售

Job summary

Ferragamo in Kuala Lumpur is seeking a dedicated retail professional to deliver exceptional customer service and build lasting client relationships on the shop floor.

The role focuses on driving individual sales targets through personalised service, CRM initiatives, and a crafted shopping experience, while supporting stock and store presentation in a fast-paced luxury environment.

Qualifications

• Minimum 1 year of working experience in retail (fashion retail or luxury an advantage).
• English speaking (Business level)
• Independent, detailed and willing to work in a fast-paced environment
• Customer oriented with good service flair
• Able to work retail operating hours including weekends and public holidays (Morning/Afternoon/Full Shift)

Responsibilities

• Achieve individual KPIs: Unit Per Transaction (UPT) and Conversion rate.
• Assist in daily sales and weekly sales reporting to head office (where necessary).
• Maintain store appearance and stockroom to be clean, neat and tidy; ensure proper stock arrangement by name/SKU and size order.
• Manage stock transfers and minimize stock loss.
• Acquire new clients to Ferragamo database and develop client relationships with regular updates.

Skills

Customer service

CRM

Sales

Retail

English

Job description

Benefits

Base Salary + Commission (Individual sales target)

Industry

Luxury Fashion

Job Mission

• Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
• Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.
• Create a long‑term authentic bond with clients by making them feel the experience is truly about them.
• Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results.

Main Responsibilities

• Achieve individual KPIs:
  • c) Unit Per Transaction (UPT)
  • d) Conversion rate
• Assist in daily sales and weekly sales reporting to head office (where necessary).

Store Appearance / Visual Merchandising

• Ensure store / stockroom are clean, neat and tidy always, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
• Ensure new stocks are displayed and merchandised in a timely and attractive manner.

Stock Management

• Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
• Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss

Customer Service & CRM

• Acquire new clients to Ferragamo database.
• Develop client relationships by providing clients regular updates.

Candidate Requirement

• Minimum 1 year of working experience in retail business; fashion retail, or luxury industry
• English speaking (Business level)
• Independent, detailed and willing to work in a fast‑paced environment
• Customer orientated with good service flair
• Able to work retail operating hours including weekends and public holidays. Morning Shift, Afternoon Shift, Full Shift.