Store Manager (Luxury) - Mid Valley

Confidential; Kuala Lumpur; Presencial; MYR 120 000 - 160 000; Tempo integral

Resumo da oferta

Confidential in Kuala Lumpur is seeking a Store Manager/Assistant Store Manager to lead a luxury fashion boutique, maximizing productivity and profitability through team development and excellent client service.

You will define sales targets, coach staff, manage stock and ensure premium customer experiences, while maintaining brand standards and reporting to the Retail Director. This role requires strong leadership and English proficiency.

Qualificações

• 8+ years of experience in retail management
• 4+ years managerial experience in a retail setting
• Experience in luxury or premium retail is highly preferred
• Strong leadership - able to develop, mentor and coach a sales team
• Results-driven with strong commercial awareness
• Excellent client service, interpersonal and communication skills
• Good understanding of retail operations and KPIs
• Good command of English

Responsabilidades

• Develop and promote a loyal clientele according to the sales and brand strategy (client-telling)
• Ambassador for the brand within the market, responsible for the store's external relations – marketing, merchandising and local activities
• Define the annual sales targets/budget/forecast
• Determine and monitor objectives and sales targets according to budget/forecasts daily, weekly and monthly
• Optimize the store contribution and operations
• Ensure fair and efficient rostering to maximize on-floor manpower, especially during peak periods
• Maintain optimized staff-to-customer ratio and ensure customers are looked after
• Monitor expenses to achieve positive store contribution and stay within budget
• Drive ongoing growth of store turnover and keep store investments aligned with market needs
• Stock management, inventories, replenishment, and visual merchandising
• Health, safety and security compliance and store procedures
• Effective staff communication and reporting to ensure smooth operations

Conhecimentos

Retail management

Leadership

Client service

Budgeting

Staff development

English proficiency

Descrição da oferta de emprego

Position: Store Manager / Assistant Store Manager

Industry: Luxury Fashion

Team management: 4-5 staffs

JOB MISSION

The Store Manager/ Assistant Manager demonstrates ownership for the store by maximising store productivity and profitability through teambuilding and staff development and goal attainment. The Store Manager/ Assistant Manager develops and plans to achieve sales and productivity goals, and closely supports the Retail Director to evaluate market information and create strategies that can impact store results. The Store Manager/ Assistant Manager leads by example, sets the tone for the store, and provides feedback to their team that will result in more efficient, productive, and profitable stores that exceed company standards.

KEY RESPONSIBILITIES

NETWORK & CLIENT MANAGEMENT

• To develop and promote a loyal clientele according to the sales and brand strategy (client-telling)
• Ambassador for the brand within his/her market, being responsible for the stores external relations within its competitive environment – marketing, merchandising, local activities etc.
• Defining the annual sales targets/budget/forecast
• Determine and monitor objectives and sales targets according to budget/forecasts on a daily, weekly and monthly basis
• Optimizing the store contribution
• Ensuring the fair and efficient rostering of staff with the aim of maximising the use of manpower on the floor; in particular during peak sales periods e.g. weekends, promotions etc.
• Maintaining the optimized staff to customer ratio, making sure that customers are looked after appropriately
• Optimizing and managing personnel costs and keeping in line with the set budget
• Monitoring all expenses and costs within the store in order to achieve positive store contribution and be in line with the set budget objective
• Pushing ongoing growth of the store’s turnover
• Maintenance of store in line with budget requirements
• Identifying store investments and making appropriate suggestion to the ROD
• Managing store operations: Replenishment, regular and year-end inventories, visual merchandising, etc.
• Health, safety and security regulations: Ongoing control of store security, compliance with procedures.
• Pro-activity on store attribution
• Managing administration tasks and reporting
• Guarantee financial results of the store through effective management of margins, stock and personnel costs

LEADERSHIP & STAFF MANAGEMENT

• Making sure that Selling Satffs profiles match accordingly to the sales and brand strategy
• Taking ongoing actions around motivation the team according to the sales and brand strategy and acting as their mentor
• Recruitment, evaluation and career development of Selling Staffs in cooperation with the regional Retail Office and HR
• Compliance with Grooming Standards
• Training and development of Selling Staffs in order to achieve best business results
• Guarantee an optimum relay of information within the store and an excellent and transparent ascending and descending communication flow

STOCK MANAGEMENT

• Assist in inventory management. Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
• Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss
• Stock loss is kept to the minimum.

REQUIREMENTS

Experience:

• 8+ years of experience in retail management
• 4+ years managerial experience in a retail setting
• Experience in luxury or premium retail is highly preferred
• Strong leadership - able to develop, mentor and coach a sales team
• Results-driven with strong commercial awareness
• Excellent client service, interpersonal and communication skills
• Good understanding of retail operations and KPIs
• Good command of English
• Proficient in all Microsoft Office programs
• Ability to work flexible schedule to meet the needs of the business; including nights, weekends and public holidays.