Deputy Boutique Manager

Richemont; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Job summary

Richemont Iberia SL in Malaysia seeks a Store Supervisor in Kuala Lumpur to oversee daily store operations, lead staff, drive sales targets, and ensure profitability while delivering exceptional service to luxury customers.

The ideal candidate has 5+ years in supervisory roles within luxury retail, fluent English and Chinese, strong analytical skills, and the ability to train, manage inventory, and communicate effectively with senior management.

Qualifications

• 5+ years of supervisory experience in luxury retail.
• Mature, self-motivated with strong analytical mindset.
• Excellent problem solving, communication, and project management skills.
• Strong customer service and interpersonal abilities.
• In-depth understanding of the luxury market in Malaysia.
• Able to work independently and handle multiple tasks.
• Fluent in written and spoken English; proficient in spoken Chinese.

Responsibilities

• Meet sales targets by leading and developing a sales team.
• Provide training and coaching to maintain service standards.
• Oversee VIP program and promotions.
• Maintain high customer service while identifying initiatives to improve standards.
• Prepare sales reports for senior management.
• Monitor stock and inventory for optimal operation.
• Develop and implement retail activation initiatives to maximize sales and brand presence.

Job description

We are looking for:

A candidate who is responsible for the overall daily operations of the store, ensuring efficiency and profitability. Key duties include leading staff, ensuring sales goals are met, and facilitating exceptional customer service.

Responsibilities are as follows:

• Meet set sales targets by effectively leading and developing a team of sales staff
• Provide the training and coaching to the team to ensure the service standards are met at all times
• Oversee VIP Program and various promotion programs
• Ensure a high level of customer service is performed while identify new initiatives for improving services standards
• Prepare sales report and activities for communication with the senior management
• Monitor the stock and inventory is at optimal level for operation needs
• Develop and implement creative and strategic retail activation initiatives, adaptable for in-store and external settings, to maximize sales, customer engagement, and brand presence

Job requirements:

• At least 5 years of experience in supervisory positions in Luxury Retail Environment
• Mature and self-motivated with excellent analytical mindset
• Excellent problem solving, communicating skill, and project management skills
• Possess excellent communication, customer service and interpersonal skill
• Have a relatively in-depth understanding of the luxury market in Malaysia
• Strong sense of responsibility and able to work independently
• Multi-task, highly adaptable to changes
• Fluent in both written and spoken English, and proficient in spoken Chinese