Store Manager - Pavilion Kuala Lumpur, Malaysia

LVMH Group; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Loro Piana in Malaysia is seeking a Store Manager for Pavilion Kuala Lumpur to reflect the brand image and lead the team to deliver luxury service. The role focuses on coaching staff, driving premium customer experiences, and maintaining impeccable store standards.

You will drive sales by executing Galateo standards, manage CRM KPIs, and ensure visual merchandising aligns with corporate guidelines. English fluency required; Bahasa Malaysia and Mandarin are a strong plus.

Qualifications

• At least 10 years' work experience in a Luxury Goods business in complex and international environments.
• Solid leadership skills with ability to coach and develop others; delegation.
• Interpersonal strengths to build relationships and leverage networks.
• Fluent in English; Bahasa Malaysia and Mandarin a strong plus.
• Computer literacy and reporting tools experience (SAP Retail and MS Office).

Responsibilities

• Reflects the corporate image in terms of standing and aligns team with Brand DNA.
• Optimizes sales performance by delivering outstanding results through selling Galateo and standards.
• Understand market trends to identify business opportunities and product promotions.
• Maintain excellent customer relationships and high satisfaction through effective team management.
• Recruit, retain and develop customers; manage CRM KPIs and data for reporting.
• Motivate the team, coach, and drive training with Retail Excellence.
• Ensure store organization, visuals, maintenance, security and Health & Safety compliance.

Skills

Leadership skills

Team management

Fluent English

Bahasa Malaysia

Mandarin

Microsoft Office

SAP Retail

CRM reporting

Tools

SAP Retail

Microsoft Office

Job description

Store Manager - Pavilion Kuala Lumpur, Malaysia

• Reflects the corporate image in terms of standing and ensures that the team is also aligned with the Brand DNA.
• Is responsible for the optimization of the overall sales performance by delivering outstanding results through the consistent execution of the selling Galateo and operational standards.
• Understands the market trends and competitors in order to analyze and identify business opportunities/initiatives aiming at improving sales, promoting new products in line with the overall Company objectives and policies.
• Maintains excellent customer relationships and ensures high levels customer satisfaction through effective team management.
• Recruits new customers, retains existing ones and develops potential ones.
• Manage the CRM KPIs, ensuring that the necessary customer data is appropriately collected in order to contribute to the CRM reporting and strategy.
• Manages and motivates the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions.
• Supports the team with on-going coaching, identifying development and training needs and partnering with the Retail Excellence to tailor individual action plans.
• Ensures store team professional growth, product knowledge and the training by constantly stimulating the staff to be up-to-date about the luxury industry and sharing the development plans with the Retail Director.
• Sets achievable yet challenging team and individual targets; assesses, monitors and manages team/individual performance to ensure goals achievement.
• Keeps the team always informed about the store performance through the proper tools agreed with the Retail Director.
• Ensures the organization of daily opening activities and the store is in line with the visual and maintenance guidelines (i.e. product presentation, visual merchandising installations, maintenance activities, organization of the retail space and back office, etc.).
• Oversees the visual merchandising practices and standards ensuring that the store windows, the displays and the store and product image are in line with the corporate and Central Visual Merchandising guidelines.
• Is familiar with all impacting store operations activities, delegating whenever appropriate their execution.
• Makes sure that the security and Health & Safety procedures are properly implemented.
• Is responsible for the products and materials appropriate management and care in the stockroom.

Job Requirements:

• At least 10 years' work experience in a Luxury Goods business in complex and international environments.
• Passion and high motivation for Loro Piana products and Brand.
• Solid leadership skills - listening and motivating others, coaching and developing others; delegation.
• Interpersonal skills - building relationship and leverage network.
• Computer literacy (Microsoft Office, SAP Retail experience preferred) and reporting tools.
• Fluency in English is required (written and spoken); proficiency in Bahasa Malaysia and Mandarin is a strong plus.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro's nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world's foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company's collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.