Luxury Store Manager – Brand Experience Kuala Lumpur

LVMH; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Loro Piana in Malaysia is seeking a Store Manager for Pavilion Kuala Lumpur to reflect the brand image and lead the team to deliver luxury service. The role focuses on coaching staff, driving premium customer experiences, and maintaining impeccable store standards.

You will drive sales by executing Galateo standards, manage CRM KPIs, and ensure visual merchandising aligns with corporate guidelines. English fluency required; Bahasa Malaysia and Mandarin are a strong plus.

Qualifications

• At least 10 years' work experience in a Luxury Goods business in complex and international environments.
• Solid leadership skills with ability to coach and develop others; delegation.
• Interpersonal strengths to build relationships and leverage networks.
• Fluent in English; Bahasa Malaysia and Mandarin a strong plus.
• Computer literacy and reporting tools experience (SAP Retail and MS Office).

Responsibilities

• Reflects the corporate image in terms of standing and aligns team with Brand DNA.
• Optimizes sales performance by delivering outstanding results through selling Galateo and standards.
• Understand market trends to identify business opportunities and product promotions.
• Maintain excellent customer relationships and high satisfaction through effective team management.
• Recruit, retain and develop customers; manage CRM KPIs and data for reporting.
• Motivate the team, coach, and drive training with Retail Excellence.
• Ensure store organization, visuals, maintenance, security and Health & Safety compliance.

Skills

Leadership skills

Team management

Fluent English

Bahasa Malaysia

Mandarin

Microsoft Office

SAP Retail

CRM reporting

Tools

SAP Retail

Microsoft Office

Job description

Loro Piana in Malaysia is seeking a Store Manager for Pavilion Kuala Lumpur to reflect the brand image and lead the team to deliver luxury service. The role focuses on coaching staff, driving premium customer experiences, and maintaining impeccable store standards.

You will drive sales by executing Galateo standards, manage CRM KPIs, and ensure visual merchandising aligns with corporate guidelines. English fluency required; Bahasa Malaysia and Mandarin are a strong plus.