Store Manager_Merdeka 118

Ask Athena; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Ask Athena is seeking a dynamic store leader to manage a boutique in Kuala Lumpur. You will lead a team, drive sales through customer-focused service, and ensure smooth daily operations, including cash handling and policy compliance.

The role requires proven retail leadership, strong communication, and a hands-on approach to coaching staff, inventory control, and merchandising excellence to deliver superior customer experiences.

Qualifications

• Proven leadership and store management abilities.
• Strong customer service orientation and problem-solving skills.
• Experience in staff recruitment, training and performance management.
• Solid communication and interpersonal skills.
• Good inventory control and merchandising knowledge.

Responsibilities

• Lead, motivate, and inspire a team of retail associates to achieve sales targets and deliver outstanding customer service.
• Drive sales by actively engaging with customers, understanding their needs, and providing personalized product recommendations and assistance.
• Monitor sales performance and implement strategies to optimize sales opportunities and meet or exceed targets.
• Oversee all aspects of boutique operations, including opening and closing procedures, cash handling, and compliance with company policies and procedures.
• Develop and implement action plans based on analysis findings to optimize sales performance, improve operational efficiency, and enhance customer satisfaction.

Skills

Leadership

Team management

Customer service

Communication

Problem-solving

Staff training

Inventory control

Merchandising

Recruitment

Performance management

Job description

• Lead, motivate, and inspire a team of retail associates to achieve sales targets and deliver outstanding customer service.
• Drive sales by actively engaging with customers, understanding their needs, and providing personalized product recommendations and assistance.
• Monitor sales performance and implement strategies to optimize sales opportunities and meet or exceed targets.
• Oversee all aspects of boutique operations, including opening and closing procedures, cash handling, and compliance with company policies and procedures.
• Develop and implement action plans based on analysis findings to optimize sales performance, improve operational efficiency, and enhance customer satisfaction.

• Proven experience in retail operations and store management.
• Strong leadership and team management skills.
• Ability to achieve sales targets and drive business performance.
• Excellent customer service and problem-solving abilities.
• Experience in staff recruitment, training, and performance management.
• Good inventory control and merchandising knowledge.
• Strong communication and interpersonal skills.
• Able to handle daily store operations efficiently and maintain company standards.