Retail Sales Assistant_Merdeka 118

Ask Athena; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Job summary

Ask Athena is seeking a dynamic luxury retail professional in Kuala Lumpur to maximize sales and deliver exceptional customer service while representing the brand with integrity. The role focuses on building relationships with new clients and strengthening existing ones, all within a fashion-forward environment.

You will maintain up-to-date product knowledge, stay informed on market trends, and actively support store management with key in-store processes to ensure top standards.

Qualifications

• Experience in the sale of luxury goods or retail industry.
• Product sensitivity and a strong market/fashion trend knowledge.
• Excellent interpersonal skills.
• Adaptability, natural curiosity and authenticity.
• Sales orientated and ambitious.

Responsibilities

• Maximize sales and provide excellent customer and after-sales service
• Actively develop new clients and strengthen existing client relationships
• Promote the brand’s culture internally and externally, acting as a brand ambassador at all times
• Maintain product knowledge and keep up to date with market trends and competitors
• Maintain organisation, grooming and appearance standards, whilst respecting guidelines
• Actively support management with key in-store processes to ensure compliance and standards
• Contribute and support back-of-house operations and processes
• Possess the ability to work well in a team and the willingness to support and assist colleagues

Skills

Sales skills

Customer service

Teamwork

Brand ambassador

Product knowledge

Market trend awareness

Interpersonal skills

Adaptability

Willingness to learn

Ambition

Multitasking

Job description

• Maximize sales and provide excellent customer and after-sales service
• Actively develop new clients and consistently strengthen existing client relationships
• Play an active role in maintaining a positive and professional working environment
• Highlight the house differentiation by maintaining a high level of product knowledge and keep up to date with market trends and competitors
• Possess the ability to work well in a team and the willingness to support and assist your colleagues
• Promote the brand’s culture internally and externally, acting as a brand ambassador at all times
• Maintain organisation, grooming and appearance standards, whilst respecting guidelines
• Actively support management with key in store processes to ensure compliance and standards
• Contribute and support with the back of house operations and processes

• Experience in the sale of luxury goods or retail industry
• Product sensitivity and a strong market/fashion trend knowledge
• Excellent interpersonal skills
• Adaptability, natural curiosity and authenticity
• Commitment to take part in innovative projects
• Open-minded and creatively driven
• Sales orientated and ambitious
• Team player full of drive and optimism
• Willingness to learn and improve
• Previous relevant sales experience preferably in fashion & accessories industry - experience in customer service / hotel industry will also be considered
• Excellent interpersonal skills, good listening ability
• A professional, customized and helpful approach to both customers and colleagues
• Adaptable, naturally curious, authentic and/or creatively driven nature
• Open minded, a team player, enthusiastic and optimistic
• Sales driven with a proven track record of working in a target driven environment
• Strong communicator with the ability to communicate in a clear and straightforward way
• Ability to multitask and prioritize
• A constant willingness to learn