Store Supervisor_Merdeka 118

Samsonite International S.A; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Samsonite International S.A in Kuala Lumpur is seeking a candidate who will take ownership of store and personal productivity. You will lead the team by setting goals, resolving customer issues, and ensuring all tasks are completed efficiently without impacting service.

The ideal candidate excels in conflict resolution, inspires performance, and utilizes training initiatives to develop the team.

Responsibilities

• Take ownership for store and personal productivity.
• Contributes to setting goals and holds team accountable for productivity standards.
• Provides leadership through role modeling service behaviors.
• Ensures customer issues are resolved in the store.
• Consistently ensures daily tasks are completed without impacting service.
• Resolve conflicts with team members productively.
• Inspires team to meet performance standards.
• Utilizes training initiatives to assist in developing the team.

Job description

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results