Store Supervisor

RISING GOAL INVESTMENTS PTE. LTD.; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

RISING GOAL INVESTMENTS PTE. LTD. seeks a dedicated retail supervisor to oversee day-to-day store operations, lead staff, and ensure exceptional customer service.

You will manage inventory, merchandising, and safety compliance while driving sales through coaching and performance planning. The role requires 1–2 years in retail or customer service, with leadership experience considered a plus. Bahasa Malaysia and English communication, reliability, and adaptability are essential for a fast-paced

Qualifications

• 1–2 years of experience in retail, customer service, or store operations.
• Experience in a supervisory or senior retail role is an advantage.
• Basic team leadership, communication, customer service, problem-solving, and daily store operations.
• Basic to good communication skills in Bahasa Malaysia and English.
• Responsible, positive, adaptable, customer-oriented, and able to work in a fast-paced retail environment.
• Able to guide, motivate, and support store staff to achieve daily operational and sales targets.

Responsibilities

• Oversee daily store operations including managing colleagues, customers, delegating tasks, and handling returns/refunds.
• Conduct pre-opening briefings.
• Manage merchandising to optimize sales performance.
• Perform inventory management including stock-takes and reconciliation.
• Ensure compliance with safety and security SOPs.
• Attend to workplace incidents and report to HQ.
• Conduct staff training, coaching, and performance appraisals.
• Support store manager to cultivate customer-centric culture and administer store functions.
• Identify under-performing areas and implement sales improvement strategies.
• Analyze market trends and competition to align products with customer demand.

Skills

Team leadership

Communication

Customer service

Problem-solving

Store operations

Sales targets

Education

SPM/Certificate/Diploma

Job description

a) Oversee daily store operations (include managing stakeholders such as colleagues and

customers, delegating tasks to staff and performing goods return and refund) and conduct

briefings prior to opening of store

b) Manage merchandising activities to optimize sales performance

c) Perform inventory management (e.g. conduct stock-take, ensure inventory accuracy and

reconciliation of inventory discrepancies, authorize purchase of goods, etc.)

d) Keep abreast of corporate policies, statutory acts and ensure compliance to safety and

security protocols in accordance with the company’s SOP

e) Attend to workplace incidents, manage workplace accidents and report to headquarters

f) Conduct staff training, on-the-job coaching, and, where applicable, performance appraisals

and counseling.

g) Assist Retail/Store Manager to cultivate a customer-centricculture (i.e. staff motivation, be a

role-model and provide guidance) and on administrative functions for the store

h) Track and identify under-performing areas of sales for improvement

i) Implement strategies to meet sales and marketing goals by analyzing trends, market

competition, and aligning products with customer demand

Skills & Qualifications :

1–2 years of experience in retail, customer service, or store operations. Experience in a supervisory or senior retail role is an advantage.

SPM / Certificate / Diploma or equivalent. Relevant retail experience will also be considered.

Basic team leadership, communication, customer service, problem-solving, and daily store operations.

Basic to good communication skills in Bahasa Malaysia and English.

Responsible, positive, adaptable, customer-oriented, and able to work in a fast-paced retail environment.

Able to guide, motivate, and support store staff to achieve daily operational and sales targets.

Experience in retail, F&B, convenience stores, fashion, lifestyle, or other customer-facing industries is preferred.

Willing to work on shifts, weekends, and public holidays when required.

Unlock job insights

Hirer responsiveness Salary match Number of applicants