Store Leader: Drive Sales & Customer Experience

Clarks

Kuantan

On-site

MYR 67,000 - 89,000

Full time

10 days ago

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Job summary

Clarks in Kuantan, located at East Coast Mall, is seeking a Store Manager to lead a retail team. You will drive sales, ensure exceptional customer service, and oversee daily operations from opening to closing.

The role requires ability to coach staff, maintain visuals, and manage stock while upholding company standards in a busy mall environment. Join a dynamic team, work retail shifts including weekends/public holidays, and play a key role in delivering memorable shopping experiences for

Qualifications

Strong leadership and team coaching abilities.
Excellent communication and customer service focus.
Proven track record of driving sales and achieving targets.
Good organizational skills and ability to manage daily store operations.

Responsibilities

Lead, motivate and coach the team to achieve sales targets and store KPIs.
Deliver excellent customer service and handle customer enquiries and concerns professionally.
Oversee daily store operations, including opening/closing, cash handling and staff scheduling.
Manage stock accuracy, replenishment and stocktakes.
Maintain visual merchandising standards and a clean, welcoming store.
Train and develop team members in product knowledge, shoe fitting and selling skills.
Monitor store performance and identify opportunities to improve sales.
Ensure compliance with company policies and procedures.