Retail Store Lead: Brand Experience & Sales Growth

Clarks Outlet; Kuala Lumpur; On-site; MYR 72,000 - 120,000; Full time

Job summary

Clarks Outlet in Kuala Lumpur seeks a results-driven Retail Store Manager to lead store operations, deliver a true brand experience for Clarks customers, and drive store profits in line with the commercial strategy. You will own the brand presentation, KPI delivery, and monthly objectives while guiding a small team.

Responsibilities include welcoming customers, handling payments, cross-selling promotions, maintaining VM standards, and ensuring smooth store operations.

Qualifications

• In-depth knowledge and experience of Malaysia Retail market.
• Proven track record in managing a stores and a team of 4.
• Experience in building and developing (coaching) store team members.
• Knowledge of wider retail and sales environment and current trends.

Responsibilities

• Welcome customers friendly, answering customer’s question, helping them to locate items, providing advice or recommendations.
• Operating scanners, cash register & other electronic (Card terminal, hand scan, etc).
• Accepting payments, ensuring all price & quantities are accurate and providing a receipt to every customer, declaration of cash received and cash return.
• Cross sell product and introduce new promotion item.
• Follow all store procedures regarding payment type, voucher and etc.
• Maintaining a clean workspace.
• Assist and work with each other to ensure store operation run smoothly.
• Completion job task assigned by superior with established guideline & SOP.
• Ensure to keep shelf display with latest trading plan and VM.
• Receive goods arrival, check, reporting & update good received as per standard procedure to superior.

Skills

Team leadership

Time management

IT literacy

English & Bahasa

Cash handling

Customer service

Communication

Tools

Excel

Word

PowerPoint

Job description

Clarks Outlet in Kuala Lumpur seeks a results-driven Retail Store Manager to lead store operations, deliver a true brand experience for Clarks customers, and drive store profits in line with the commercial strategy. You will own the brand presentation, KPI delivery, and monthly objectives while guiding a small team.

Responsibilities include welcoming customers, handling payments, cross-selling promotions, maintaining VM standards, and ensuring smooth store operations.