Retail Brand Leader & Customer Experience Coach

Clarksoutlet; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

Clarksoutlet in Petaling Jaya is seeking a Retail Store Manager to lead a motivated team and drive exceptional customer experiences. You will be responsible for achieving commercial objectives, maintaining brand visibility, and enhancing customer service standards.

Key responsibilities include managing retail operations, coaching team members, and ensuring adherence to procedures. The ideal candidate should possess a strong background in retail management and be fluent in English and Bahasa.

Qualifications

• Proven track record in managing retail stores with a sales-driven approach.
• In-depth knowledge of the Malaysia retail market.
• Experience in coaching and developing a retail team.

Responsibilities

• Lead, inspire, and develop the retail store team.
• Ensure high standards of customer service and brand experience.
• Manage commercial KPIs and meet monthly objectives.

Skills

Customer service

Retail management

Team leadership

Sales driven

Time management

IT literate

Job description

Job description: Purpose:

To lead, inspire and develop the Retail Store in delivering a true brand experience for Clarks consumers.

To lead, inspire and develop the profits for the business

To take ownership of building the brand aligned to the commercial strategy across the retail estate

To take ownership of the commercial KPI’s, delivering on set objectives monthly

Accountabilities:

Welcome customers friendly, answering customer’s question, helping them to locate items, providing advice or recommendations

Operating scanners, cash register & other electronic (Card terminal, hand scan, etc)

Accepting payments, ensuring all price & quantities are accurate and providing a receipt to every customer, declaration of cash received and cash return.

Cross sell product and introduce new promotion item

Follow all store procedures regarding payment type, voucher and etc

Maintaining a clean workspace

Assist and work with each other to ensure store operation run smoothly

Completion job task assigned by superior with established guideline & SOP

Ensure to keep shelf display with latest trading plan and VM

Receive goods arrival, check, reporting & update good received as per standard procedure to superior

Key Outputs/Results: -Brand visibility, image and awareness in the store and competitor

Retail/ Outlet management and high standards of customer service

Highly motivated, professional and effective team

Proven track record in managing retail stores, sales driven operation savvy

People oriented and administrationEssential Knowledge:

In-depth knowledge and experience of Malaysia Retail market

Proven track record in managing a stores and team of 4Experience in people behavioral development and leading successful teams

Experience in building and developing (coaching) store team member

Knowledge of wider retail and sales environment and current trends

Technical Skills:

Drive and self-developmentTime management and delegation

IT literate, ability to use excel, word, PowerPoint

Fluent in English and Bahasa

Working independently, using initiative and judgement to lead decisions with superior

Excellent communicator