Retail Brand Leader & Customer Experience Coach

Clarksoutlet; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Clarksoutlet in Kuala Lumpur seeks a skilled Retail Manager to lead the store in delivering an exceptional brand experience. The manager will oversee operations, manage KPIs, and ensure high standards of customer service to drive store success.

The ideal candidate must possess strong retail management experience, knowledge of the Malaysian retail market, and the ability to lead and develop a team. This position requires fluency in English and Bahasa.

Qualifications

• In-depth knowledge and experience of Malaysia retail market.
• Proven track record in managing stores and teams.
• Experience in coaching store team members.
• Knowledge of current retail trends.

Responsibilities

• Lead the Retail Store to deliver brand experience.
• Manage commercial KPIs and objectives.
• Provide excellent customer service and support.
• Ensure store operations run smoothly.
• Maintain high standards of store cleanliness.
• Check and report goods received as per procedures.

Skills

Customer service

Retail management

Team leadership

Sales driven operation

Time management

IT literacy

Fluency in English

Fluency in Bahasa

Job description

Clarksoutlet in Kuala Lumpur seeks a skilled Retail Manager to lead the store in delivering an exceptional brand experience. The manager will oversee operations, manage KPIs, and ensure high standards of customer service to drive store success.

The ideal candidate must possess strong retail management experience, knowledge of the Malaysian retail market, and the ability to lead and develop a team. This position requires fluency in English and Bahasa.