Full Price - Store Manager

Clarks Outlet; Kuantan; Hybrid; MYR 42,000 - 72,000; Full time

Job summary

Clarks East Coast Mall in Kuantan is seeking a Store Manager to lead the team, drive sales targets, and maintain daily store operations.

You will coach staff, manage stock, ensure visual merchandising, and provide exceptional customer service, including handling inquiries and complaints. This full-time role requires retail leadership experience and weekend availability.

Qualifications

• Experience leading a retail team and achieving sales targets.
• Strong communication and customer service skills.
• Proven track record of driving sales and motivating a team.
• Ability to manage daily store operations and maintain standards.
• Availability to work retail shifts, including weekends and holidays.

Responsibilities

• Lead, motivate and coach the team to achieve sales targets and store KPIs.
• Deliver excellent customer service and handle customer enquiries professionally.
• Oversee daily store operations, including opening/closing, cash handling and staff scheduling.
• Manage stock accuracy, replenishment and stocktakes.
• Maintain visual merchandising standards and a welcoming store.
• Train and develop team members in product knowledge and selling skills.
• Monitor store performance and identify opportunities to improve sales.
• Ensure compliance with company policies and procedures.

Skills

Retail management

Staff coaching

Customer service

Sales drive

Store operations

Visual merchandising

Job description

We're Hiring: Store Manager

Clarks | East Coast Mall, Kuantan

Passionate about retail and leading a team? Join Clarks East Coast Mall as our Store Manager and lead the team in delivering excellent customer service, achieving sales targets and keeping daily store operations running smoothly.

Your responsibilities

• Lead, motivate and coach the team to achieve sales targets and store KPIs.

• Deliver excellent customer service and handle customer enquiries and concerns professionally.

• Oversee daily store operations, including opening and closing procedures, cash handling and staff scheduling.

• Manage stock accuracy, replenishment and stocktakes.

• Maintain visual merchandising standards and a clean, welcoming store.

• Train and develop team members in product knowledge, shoe fitting and selling skills.

• Monitor store performance and identify opportunities to improve sales.

• Ensure compliance with company policies and procedures.

What we're looking for

• Previous retail management or supervisory experience, preferably in footwear, fashion or a related industry.

• Strong leadership, communication and customer service skills.

• A track record of driving sales and motivating a team.

• Good organisational skills and confidence in managing daily store operations.

• Availability to work retail shifts, including weekends and public holidays.

Job details

• Employment type: Full-time

• Location: Clarks, East Coast Mall, Kuantan

• Salary and benefits: To be discussed during the interview