Store Manager - East Coast Mall / Kuantan, Pahang

Clarks; Kuantan; On-site; MYR 50,000 - 73,000; Full time

Job summary

Clarks East Coast Mall, Kuantan, is seeking a Store Manager to lead the team, deliver excellent customer service, meet sales targets, and maintain smooth daily store operations.

You will coach staff, manage stock, tailor visual merchandising, handle opening/closing, scheduling, and ensure policy compliance while working weekend shifts.

Qualifications

• Previous retail management or supervisory experience, preferably in footwear, fashion or a related industry.
• Strong leadership, communication and customer service skills.
• A track record of driving sales and motivating a team.
• Good organisational skills and confidence in managing daily store operations.

Responsibilities

• Lead, motivate and coach the team to achieve sales targets and store KPIs.
• Deliver excellent customer service and handle customer enquiries and concerns professionally.
• Oversee daily store operations, including opening and closing procedures, cash handling and staff scheduling.
• Manage stock accuracy, replenishment and stocktakes.
• Maintain visual merchandising standards and a clean, welcoming store.
• Train and develop team members in product knowledge, shoe fitting and selling skills.
• Monitor store performance and identify opportunities to improve sales.
• Ensure compliance with company policies and procedures.

Skills

Leadership

Customer Service

Sales Driven

Team Coaching

Job description

We're Hiring: Store Manager

Clarks | East Coast Mall, Kuantan

Passionate about retail and leading a team? Join Clarks East Coast Mall as our Store Manager and lead the team in delivering excellent customer service, achieving sales targets and keeping daily store operations running smoothly.

Your responsibilities

• Lead, motivate and coach the team to achieve sales targets and store KPIs.

• Deliver excellent customer service and handle customer enquiries and concerns professionally.

• Oversee daily store operations, including opening and closing procedures, cash handling and staff scheduling.

• Manage stock accuracy, replenishment and stocktakes.

• Maintain visual merchandising standards and a clean, welcoming store.

• Train and develop team members in product knowledge, shoe fitting and selling skills.

• Monitor store performance and identify opportunities to improve sales.

• Ensure compliance with company policies and procedures.

What we're looking for

• Previous retail management or supervisory experience, preferably in footwear, fashion or a related industry.

• Strong leadership, communication and customer service skills.

• A track record of driving sales and motivating a team.

• Good organisational skills and confidence in managing daily store operations.

• Availability to work retail shifts, including weekends and public holidays.

Job details

• Employment type: Full-time

• Location: Clarks, East Coast Mall, Kuantan

• Salary and benefits: To be discussed during the interview