Retail Brand Experience Lead

Clarks; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Clarks Malaysia is seeking a capable Store Leader to guide the Retail Store in Kuala Lumpur, delivering a true brand experience for Clarks customers, driving profits, and aligning with the commercial strategy across the retail estate.

You will lead a team of four, ensure excellent customer service, manage daily operations, stock, promotions and VM standards, and develop staff through coaching to achieve monthly KPIs.

Qualifications

• Experience in leading a retail store team.
• Proven customer service excellence and sales results.
• Ability to coach and develop store staff.
• Fluent in English; Bahasa Malaysia as needed.

Responsibilities

• Welcome customers and assist with product location and recommendations.
• Operate scanners, cash register, card terminal, and related systems.
• Process payments, issue receipts, and manage cash handling.
• Cross-sell and promote new items and promotions.
• Maintain store procedures for payments and vouchers.
• Keep workspace clean and ensure smooth operation with the team.
• Follow SOPs and VM standards to keep displays updated.
• Receive goods, check, report, and update inventory as required.

Skills

Retail leadership

Customer service

Sales-driven

Team development

English

Bahasa Malaysia

Tools

Excel

Word

PowerPoint

Job description

Clarks Malaysia is seeking a capable Store Leader to guide the Retail Store in Kuala Lumpur, delivering a true brand experience for Clarks customers, driving profits, and aligning with the commercial strategy across the retail estate.

You will lead a team of four, ensure excellent customer service, manage daily operations, stock, promotions and VM standards, and develop staff through coaching to achieve monthly KPIs.