Full Price - Store Manager

Clarks; Kuantan; Hybrid; MYR 60,000 - 84,000; Full time

Job summary

Clarks | East Coast Mall, Kuantan is seeking a Store Manager to lead a retail team, drive sales targets and ensure top customer service while managing daily store operations.

You will coach staff, manage stock, maintain visual standards and scheduling, and ensure policy compliance. Previous retail leadership and strong communication skills are essential for success in this role.

Qualifications

• Previous retail management or supervisory experience
• Strong leadership and customer service skills
• Track record of driving sales and motivating a team
• Good organisational and communication abilities
• Willingness to work retail shifts, including weekends and holidays

Responsibilities

• Lead, motivate and coach the team to achieve sales targets and store KPIs.
• Deliver excellent customer service and handle enquiries professionally.
• Oversee daily store operations, including opening/closing, cash handling and scheduling.
• Manage stock accuracy, replenishment and stock takes.
• Maintain visual merchandising standards and a welcoming store.
• Train team on product knowledge, shoe fitting and selling skills.
• Monitor store performance and identify sales improvement opportunities.
• Ensure compliance with company policies and procedures.

Skills

Leadership

Customer service

Sales motivation

Communication

Organisation

Shift flexibility

Job description

We're Hiring: Store Manager

Clarks | East Coast Mall, Kuantan

Passionate about retail and leading a team? Join Clarks East Coast Mall as our Store Manager and lead the team in delivering excellent customer service, achieving sales targets and keeping daily store operations running smoothly.

Your responsibilities

• Lead, motivate and coach the team to achieve sales targets and store KPIs.

• Deliver excellent customer service and handle customer enquiries and concerns professionally.

• Oversee daily store operations, including opening and closing procedures, cash handling and staff scheduling.

• Manage stock accuracy, replenishment and stocktakes.

• Maintain visual merchandising standards and a clean, welcoming store.

• Train and develop team members in product knowledge, shoe fitting and selling skills.

• Monitor store performance and identify opportunities to improve sales.

• Ensure compliance with company policies and procedures.

What we're looking for

• Previous retail management or supervisory experience, preferably in footwear, fashion or a related industry.

• Strong leadership, communication and customer service skills.

• A track record of driving sales and motivating a team.

• Good organisational skills and confidence in managing daily store operations.

• Availability to work retail shifts, including weekends and public holidays.

Job details

• Employment type: Full-time

• Location: Clarks, East Coast Mall, Kuantan

• Salary and benefits: To be discussed during the interview