Retail Store Leader — East Coast Mall

Clarks Outlet; Kuantan; Hybrid; MYR 50,000 - 73,000; Full time

Job summary

Clarks East Coast Mall in Kuantan is looking for a Store Manager to lead a frontline team and drive exceptional customer service and sales performance.

You will oversee daily store operations, supervise staff, manage stock and merchandising, and ensure compliance with company policies. Availability for weekends and public holidays is required. Competitive salary to be discussed at interview.

Join a global footwear brand offering career growth, training, and a supportive team culture.

Qualifications

• Previous retail management or supervisory experience, preferably in footwear, fashion or a related industry.
• Strong leadership, communication and customer service skills.
• A track record of driving sales and motivating a team.
• Good organisational skills and confidence in managing daily store operations.
• Availability to work retail shifts, including weekends and public holidays.

Responsibilities

• Lead, motivate and coach the team to achieve sales targets and store KPIs.
• Deliver excellent customer service and handle customer enquiries and concerns professionally.
• Oversee daily store operations, including opening and closing procedures, cash handling and staff scheduling.
• Manage stock accuracy, replenishment and stocktakes.
• Maintain visual merchandising standards and a clean, welcoming store.
• Train and develop team members in product knowledge, shoe fitting and selling skills.
• Monitor store performance and identify opportunities to improve sales.
• Ensure compliance with company policies and procedures.

Skills

Leadership

Communication

Customer service

Education

Retail management experience

Job description

Clarks East Coast Mall in Kuantan is looking for a Store Manager to lead a frontline team and drive exceptional customer service and sales performance.

You will oversee daily store operations, supervise staff, manage stock and merchandising, and ensure compliance with company policies. Availability for weekends and public holidays is required. Competitive salary to be discussed at interview.

Join a global footwear brand offering career growth, training, and a supportive team culture.