Store Leader: Customer Experience & Team Growth

MAXIS Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Maxis Malaysia is seeking a dynamic leader to head the Maxis Center, delivering an unmatched customer experience and driving store performance across Malaysia. You will lead, coach and develop the store team, manage all store operations including inventory and cash, implement sales and service strategies to raise revenue, and ensure strict adherence to SOPs, security policies and audits.

Maxis emphasizes diversity, collaboration and a customer-centric culture, inviting a high-performing manager

Responsibilities

• Drive store performance to meet and exceed all sales and service KPIs.
• Lead, coach, and develop the store team to achieve targets and foster a positive culture.
• Manage all aspects of store operations, including inventory, cash management, and compliance.
• Execute sales and service strategies to enhance customer experience and drive revenue.
• Ensure strict adherence to all company SOPs, security policies, and audit requirements.
• Create an innovative and customer-centric environment in the store.

Job description

Maxis Malaysia is seeking a dynamic leader to head the Maxis Center, delivering an unmatched customer experience and driving store performance across Malaysia. You will lead, coach and develop the store team, manage all store operations including inventory and cash, implement sales and service strategies to raise revenue, and ensure strict adherence to SOPs, security policies and audits.

Maxis emphasizes diversity, collaboration and a customer-centric culture, inviting a high-performing manager