Store Performance Leader — Customer Experience

Maxis; Putrajaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

Maxis is seeking a store leader for its Alamanda center in Malaysia. You will head a customer-centric team, drive sales and service KPIs, and manage day-to-day store operations including inventory and cash control.

You will coach staff to deliver exceptional service, foster a high-performance culture, and ensure adherence to SOPs while optimizing revenue through strategic store initiatives.

Qualifications

• Experience leading a retail store or frontline sales team.
• Proven ability to manage operations and drive KPI performance.
• Strong customer service mindset with coaching and development skills.

Responsibilities

• Lead the Maxis Center in Alamanda to deliver premier customer experiences.
• Drive store performance to meet or exceed sales and service KPIs.
• Coach and develop the store team to achieve targets and maintain a positive culture.
• Oversee inventory, cash handling, and compliance with SOPs.
• Implement sales and service strategies to maximize revenue and customer satisfaction.

Skills

Store leadership

Team coaching

Operations management

Sales & service KPIs

Customer experience

Job description

Maxis is seeking a store leader for its Alamanda center in Malaysia. You will head a customer-centric team, drive sales and service KPIs, and manage day-to-day store operations including inventory and cash control.

You will coach staff to deliver exceptional service, foster a high-performance culture, and ensure adherence to SOPs while optimizing revenue through strategic store initiatives.