Sr Admin & Customer Service Executive (Bilingual: CN & EN) | Remote

FastLane Capital Limited; Petaling Jaya; Remote; MYR 143,000 - 225,000; Full time

Benefits offered by this job

Quarterly Performance Bonus

Medical Claims

Birthday Allowance

Career Growth Opportunities

Job summary

FastLane Capital Limited is hiring a Senior Admin & Customer Service Executive for a Singapore-based immigration consultancy. This fully remote role requires managing application documentation while providing exceptional client support throughout their immigration journey.

The ideal candidate has a diploma, at least 5 years of experience in customer service, and strong communication skills in Mandarin and English. The role offers extensive growth opportunities and performance bonuses.

Qualifications

• Minimum 5 years of experience in customer service, administration, or another client-facing role.
• Strong attention to detail, managing a high volume of documentation accurately.

Responsibilities

• Manage and coordinate clients' Singapore PR and Citizenship applications.
• Communicate regularly to collect, verify, and organize supporting documents.
• Provide accurate guidance on documentation requirements and application procedures.
• Draft personalized cover letters based on clients' backgrounds.
• Ensure applications and documents are accurate, complete, and compliant.
• Respond promptly to client inquiries throughout the process.

Skills

Customer service

Communication skills

Mandarin proficiency

English proficiency

Attention to detail

Time management

Education

Diploma in Hospitality, Mass Communication, Logistics, Business Administration or related field

Job description

We are hiring on behalf of our client, a Singapore-based immigration consultancy specializing in Singapore Permanent Residence (PR) and Citizenship applications. The firm is committed to providing professional immigration advisory services and a high standard of client support.

As a Senior Admin & Customer Service Executive, you will support clients throughout their immigration application journey. This fully remote role involves managing application documentation, communicating closely with clients, providing clear guidance, and ensuring a smooth experience from onboarding through post-submission follow-up.

Work Arrangement: Fully Remote (WFH), following Singapore public holidays.

Key Responsibilities

• Manage and coordinate clients' Singapore PR and Citizenship applications.
• Communicate regularly with clients to collect, verify, and organize supporting documents.
• Provide clear and accurate guidance on documentation requirements and application procedures, while keeping up to date with relevant Singapore immigration policies and regulations.
• Draft personalized and compelling cover letters based on each client's background and circumstances.
• Ensure applications and supporting documents are accurate, complete, and compliant with relevant requirements.
• Provide professional and responsive customer service throughout the application process, from onboarding to post-submission support.
• Respond promptly to client inquiries and coordinate any required follow-up actions.
• Maintain accurate digital records, application trackers, and client information.
• Support ad hoc administrative duties and projects assigned by management.

Requirements

• Minimum Diploma in Hospitality, Mass Communication, Logistics, Business Administration, or a related field.
• Minimum 5years of experience in customer service, administration, or another client-facing role.
• Strong proficiency in both spoken and written Mandarin and English, as the role involves extensive communication with Mandarin-speaking clients.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Strong attention to detail, with the ability to manage a high volume of documentation accurately and efficiently.
• Well-organized with good time management skills and the ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable working independently in a fully remote environment.

Benefits & Perks

• Fully Remote (Work From Home)
• Quarterly Performance Bonus
• Medical Claims
• Birthday Allowance
• Career Growth and Development Opportunities

Note:This role follows Singapore public holidays.