Remote Customer Service Representative (Cantonese + Mandarin)

TP; Taiping; À distance; MYR 39 000 - 50 000; Plein temps

Avantages offerts par ce poste

Health Benefits

Work From Home 6 months

Relocation support (Expats)

Résumé du poste

TP is hiring for a remote Customer Support role covering the Ipoh area. Work from home with possibility of relocation support after the initial remote period. Salary package up to MYR 4,500 with language allowances and health benefits; US- shift timing may apply.

The role requires fluency in Cantonese and Mandarin, plus good English for internal communication and training. Prior call center or customer service experience is a plus, and night shifts including weekends/public holidays are required.

Qualifications

• Fluent in Cantonese and Mandarin.
• Good English communication skills.
• Experience in call center or customer service is a plus.
• Willing to work night shifts, including weekends and public holidays.

Responsabilités

• Handle customer inquiries via voice, email, and chat in Chinese
• Provide accurate information, guidance, and follow-up on patient cases and service requests
• Ensure timely resolution of queries while maintaining high customer satisfaction
• Document interactions in CRM systems accurately and thoroughly
• Coordinate with internal teams and elevate cases when necessary

Connaissances

Cantonese

Mandarin

English

Description du poste

Location: Work From Home (Remote) - IPOH AREA ONLY

Job Type: Full-time

Language Requirement: Chinese + Good English

Industry: Customer Support / BPO

Shift: Follow US Shift (including weekends/public holidays, if required)

Compensation: Competitive Salary + Language Allowance + Health Benefits

Salary Package: up to MYR 4500

Key Responsibilities

• Handle customer inquiries via voice, email, and chat in Chinese
• Provide accurate information, guidance, and follow-up on patient cases and service requests
• Ensure timely resolution of queries while maintaining high customer satisfaction
• Document interactions in CRM systems accurately and thoroughly
• Coordinate with internal teams and elevate cases when necessary

Requirements

• Fluent in Cantonese + Mandarin
• Good English communication skills (for internal communication and training)
• Previous experience in call center, or customer service is a plus
• Excellent communication and interpersonal skills
• Willingness to work on night shifts, including weekends and public holidays
• Currently based in Malaysia or open to relocating in Malaysia

What We Offer:

• Competitive base salary + allowances
• Opportunity to work from home for the first 6 months.
• Relocation support to Johor after the initial remote period. (**For Expats)
• Competitive salary and benefits package.
• Professional training and career growth opportunities.
• A diverse and inclusive workplace with supportive team culture.
• Career growth opportunities in a reputable international company