Sales Development Representative - Mandarin Support

SummitNext

Selangor

Hybrid

MYR 45,000 - 61,000

Full time

3 days ago

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Benefits offered by this job

Work From Home

Training Provided

Birthday Leave

Annual Leave

Medical Leave

EPF & SOCSO

Maternity Leave

Job summary

SummitNext Technologies Sdn. Bhd. is seeking a Sales Development Representative (Work from Home) to support Singapore-based customers from Malaysia.

You will handle outbound calls, qualify leads, set appointments, and maintain CRM records while collaborating with the sales team. This role emphasizes Mandarin-speaking proficiency and a proven telemarketing track record. The position offers a work-from-home setup with a Monday-to-Friday schedule, Singapore public-holiday alignment, and exposure to

Qualifications

Minimum 1 year of proven experience in telemarketing, telesales, business development, inside sales, or a similar customer-facing sales role.
Strong outbound telemarketing experience is required, particularly experience in calling customers and setting appointments.
Proven track record of successfully generating qualified leads and securing sales appointments over the phone.
Experience handling Singapore customers will be a strong advantage.
Candidates with experience in BPO, call centre, telesales, telemarketing, inside sales, or business development are highly preferred.
Experience in lending, loans, SME loans, financial products, or financial services will be an added advantage.
Mandarin-speaking ability is required to support Mandarin-speaking customers.
Excellent verbal communication and interpersonal skills.
Confident in handling objections, rejection, and difficult customer conversations.
Persuasive, persistent, and results-oriented with a positive attitude and strong resilience.
Patient and comfortable making a high volume of outbound calls.
Strong follow-up and appointment-setting skills.
Good time management and organizational skills.
Working knowledge of CRM systems and relevant computer applications.
Minimum SP M qualification or equivalent.

Responsibilities

Conduct outbound telemarketing calls to potential and existing customers in Singapore using the provided customer database and leads.
Engage customers professionally, understand their needs, and identify potential sales opportunities.
Present, promote, and explain products and services using persuasive and consultative communication skills.
Qualify leads and successfully set appointments for the sales team based on defined criteria.
Follow up consistently with leads generated through marketing campaigns, databases, and other sources.
Achieve and exceed weekly and monthly calling, qualified lead, appointment-setting, and sales targets.
Maintain accurate records of customer interactions, lead status, call outcomes, and appointments in the CRM system.
Build and maintain strong, long-lasting customer relationships.

Skills

Outbound telemarketing

Lead qualification

Appointment setting

Telesales

Customer service

BPO experience

Mandarin-speaking

Education

SPM qualification or equivalent

Tools

CRM systems

Job description

We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence. As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Sales Development Representatives (Work from Home) to provide unrivalled support to our Singapore-based customers.

Job Description

Conduct outbound telemarketing calls to potential and existing customers in Singapore using the provided customer database and leads.
Engage customers professionally, understand their needs, and identify potential sales opportunities.
Present, promote, and explain products and services using persuasive and consultative communication skills.
Qualify leads and successfully set appointments for the sales team based on defined criteria.
Follow up consistently with leads generated through marketing campaigns, databases, and other sources.
Achieve and exceed weekly and monthly calling, qualified lead, appointment-setting, and sales targets.
Maintain accurate records of customer interactions, lead status, call outcomes, and appointments in the CRM system.
Build and maintain strong, long-lasting customer relationships.
Handle customer objections, rejection, and enquiries professionally.
Collaborate closely with the sales team to ensure qualified appointments and leads are properly handed over.
Identify opportunities for upselling and cross-selling products and services.
Ensure all customer interactions are conducted professionally and in accordance with company and client requirements.

Job Requirements

Minimum 1 year of proven experience in telemarketing, telesales, business development, inside sales, or a similar customer-facing sales role.
Strong outbound telemarketing experience is required, particularly experience in calling customers and setting appointments.
Proven track record of successfully generating qualified leads and securing sales appointments over the phone.
Experience handling Singapore customers will be a strong advantage.
Candidates with experience in BPO, call centre, telesales, telemarketing, inside sales, or business development are highly preferred.
Experience in lending, loans, SME loans, financial products, or financial services will be an added advantage.
Mandarin-speaking ability is required to support Mandarin-speaking customers.
Excellent verbal communication and interpersonal skills.
Confident in handling objections, rejection, and difficult customer conversations.
Persuasive, persistent, and results-oriented with a positive attitude and strong resilience.
Patient and comfortable making a high volume of outbound calls.
Strong follow-up and appointment-setting skills.
Good time management and organizational skills.
Working knowledge of CRM systems and relevant computer applications.
Minimum SPM qualification or equivalent.