Remote Immigration Admin & Client Lead - Mandarin/English

FastLane Capital Limited; Petaling Jaya; Remote; MYR 143.000 - 225.000; Vollzeit

Benefits dieser Stelle

Quarterly Performance Bonus

Medical Claims

Birthday Allowance

Career Growth Opportunities

Zusammenfassung

FastLane Capital Limited is hiring a Senior Admin & Customer Service Executive for a Singapore-based immigration consultancy. This fully remote role requires managing application documentation while providing exceptional client support throughout their immigration journey.

The ideal candidate has a diploma, at least 5 years of experience in customer service, and strong communication skills in Mandarin and English. The role offers extensive growth opportunities and performance bonuses.

Qualifikationen

• Minimum 5 years of experience in customer service, administration, or another client-facing role.
• Strong attention to detail, managing a high volume of documentation accurately.

Aufgaben

• Manage and coordinate clients' Singapore PR and Citizenship applications.
• Communicate regularly to collect, verify, and organize supporting documents.
• Provide accurate guidance on documentation requirements and application procedures.
• Draft personalized cover letters based on clients' backgrounds.
• Ensure applications and documents are accurate, complete, and compliant.
• Respond promptly to client inquiries throughout the process.

Kenntnisse

Customer service

Communication skills

Mandarin proficiency

English proficiency

Attention to detail

Time management

Ausbildung

Diploma in Hospitality, Mass Communication, Logistics, Business Administration or related field

Jobbeschreibung

FastLane Capital Limited is hiring a Senior Admin & Customer Service Executive for a Singapore-based immigration consultancy. This fully remote role requires managing application documentation while providing exceptional client support throughout their immigration journey.

The ideal candidate has a diploma, at least 5 years of experience in customer service, and strong communication skills in Mandarin and English. The role offers extensive growth opportunities and performance bonuses.