SPX - SOC Admin (Penang)

Shopee Mobile Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 42,000 - 56,000; Full time

Job summary

Shopee Mobile Malaysia Sdn Bhd is seeking an Operations Coordinator to support daily mid-mile and field activities, monitor trackers, and deliver performance updates. The role requires attention to data accuracy and collaboration across teams.

You will manage attendance and reconciliation for agency staff, prepare regular reports, and escalate issues when targets are not met, contributing to continuous process improvements in a dynamic logistics environment.

Qualifications

• Diploma or degree in related fields.
• Minimum 1 year of experience in logistics operations.
• Able to provide proactive feedback to stakeholders.

Responsibilities

• Update daily trackers for mid-mile operational functions.
• Monitor, track, and review daily activities against benchmarks.
• Prepare daily, weekly, and monthly summary reports.
• Coordinate performance results with functional PICs and stakeholders.
• Collaborate across teams to drive process and system improvements.
• Maintain accurate records for all operational trackers.
• Oversee performance and alert stakeholders when targets are not met.
• Handle ad-hoc tasks from department head or reporting line.
• Manage attendance and reconciliation of agency employees.

Skills

Logistics operations

Education

Diploma or Degree in related fields

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Update daily trackers for mid-mile operational functions in SPX Express
• Monitor, track, and review daily activities and utilization levels against targeted benchmarks
• Provide performance updates to stakeholders based on tracker data or as required
• Prepare daily, weekly, and monthly summary reports for all operational functions in SPX Express
• Coordinate operational performance results with the respective functional PIC
• Collaborate across multiple teams to drive process and system improvements
• Maintain accurate and updated records for all operational trackers
• Oversee performance levels and alert relevant stakeholders when targets are not met
• Perform ad-hoc tasks as requested by the department head or reporting line
• Manage agency employees' attendance and reconciliation
• Handle all agency-related matters

Requirements:

• Working Pattern: 45 working hours weekly, Rotational shift schedule, Overtime if required
• Diploma or Degree in the related fields.
• Minimum of 1 year's experience in logistics operations is preferred
• Must be able to proactively provide feedback and updates to relevant stakeholders
• Able to work independently in a dynamic and diverse environment

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region's e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region's e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

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