SPX - SOC Admin (Penang)

Shopee; Kuala Lumpur; On-site; MYR 27,000 - 40,000; Full time

Job summary

Shopee Malaysia's Operations team seeks an entry-level candidate to support end-to-end logistics activities in Kuala Lumpur. You will update daily trackers, monitor mid-mile performance, and prepare regular reports for stakeholders.

You will coordinate with cross-functional teams, maintain accurate records, and alert on any target gaps. The role requires a diploma/degree and at least 1 year in logistics operations, with flexibility for overtime and rotational shifts.

Qualifications

• Diploma or Degree in the related fields.
• Minimum of 1 year’s experience in logistics operations is preferred.
• Must be able to proactively provide feedback and updates to relevant stakeholders.
• Able to work independently in a dynamic and diverse environment.

Responsibilities

• Update daily trackers for mid-mile operational functions in SPX Express.
• Monitor, track, and review daily activities and utilization levels against targeted benchmarks.
• Provide performance updates to stakeholders based on tracker data or as required.
• Prepare daily, weekly, and monthly summary reports for all operational functions in SPX Express.
• Coordinate operational performance results with the respective functional PIC.
• Collaborate across multiple teams to drive process and system improvements.
• Maintain accurate and updated records for all operational trackers.
• Oversee performance levels and alert relevant stakeholders when targets are not met.
• Perform ad-hoc tasks as requested by the department head or reporting line.
• Manage agency employees’ attendance and reconciliation.
• Handle all agency-related matters.

Education

Diploma or Degree in related field

Job description

Department OperationsLevelEntry LevelLocationKuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Update daily trackers for mid-mile operational functions in SPX ExpressMonitor, track, and review daily activities and utilization levels against targeted benchmarksProvide performance updates to stakeholders based on tracker data or as requiredPrepare daily, weekly, and monthly summary reports for all operational functions in SPX ExpressCoordinate operational performance results with the respective functional PICCollaborate across multiple teams to drive process and system improvementsMaintain accurate and updated records for all operational trackersOversee performance levels and alert relevant stakeholders when targets are not metPerform ad-hoc tasks as requested by the department head or reporting lineManage agency employees’ attendance and reconciliationHandle all agency-related mattersRequirements:Working Pattern: 45 working hours weekly, Rotational shift schedule, Overtime if requiredDiploma or Degree in the related fields.Minimum of 1 year’s experience in logistics operations is preferredMust be able to proactively provide feedback and updates to relevant stakeholdersAble to work independently in a dynamic and diverse environment