Specialist, Strategy Systems & Reporting

RHB Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

RHB Group in Malaysia seeks an operational support role within the FM CoE to assist on QA reviews, fraud awareness, publications and reporting. You will help with system testing, asset and access management, and MIS reporting to internal and regulatory bodies.

This position emphasizes governance, accuracy, and timely updates across dashboards, publications and safeguards to uphold journey goals.

Responsibilities

• Supports on Quality Assurance reviews as Reviewer / Maker for SOPs/BAU practices.
• Supports on Fraud Awareness initiatives for external customers and internal staff.
• Supports on Publications of FM’s Bulletins to increase information sharing.
• Manages FM@ Viva Engage content and Fraud & Security Awareness Page content.
• Assists in guidelines and standards reviews to ensure conformity.
• Supports System Testing as Tester / Maker (UAT, SIT, Regression).
• Supports Fraud Rules deployment and FDS for CoE.
• Supports System Administration for FDS-related tasks (Onboarding, Vendor, Projects).
• Supports Assets Management (Inventory, Budget, Renewals) to meet journey delivery.
• Supports Access Management tasks for Onboarding & Attrition within CoE.
• Supports dashboard and MIS reporting, data sanitizing and analysis for CoE.
• Assists in Loss Event and regulatory reporting via Kijang Net as submitting officer.
• Prepares decks and presentations for FM CoE and ensures data is well-structured for reporting.

Skills

Quality Assurance

Fraud Awareness

Data Analysis

Job description

• Supports on Quality Assurance (periodical) reviews as “Reviewer / Maker” on the quality assurance assessments for FM CoE to revalidate, analyze and diagnose any instance of breeches (errors/non-compliances) to existing SOPs / BAU practices;

• Supports on Fraud Awareness initiatives for External (Customers/Industry) and Internal (RHBians) based on latest fraud trends gathered from Industry / Circles within the CoE;
• Supports on Publications of FM’s Bulletins to increase information / content sharing related to FM topics;
• Supports on Management of FM @ Viva Engage content;
• Supports on Management of ‘Fraud & Security Awareness’ Page content; and
• Support Squad Lead to ensure alignment to journey vision and key goals.
• Supports on as “Maker” for Guidelines & Standards review (periodic) to ensure conformity

Systems

• Supports on System Testing as “Tester / Maker” (UAT, SIT, Regression, etc.) on enhancements and scaling-up developed solutions;
• Supports the FDS for the CoE; on Fraud Rules deployment;
• Supports on System Administration for FDS related task as “Maker” on the system assessment reviews for FM CoE (UAM, Vendor Management, Project Management, System Assessments, etc.);
• Supports on Assets Management (Inventory, Budget, Renewals, etc.) to ensure delivery of journey against budget;
• Supports on Access Management tasks as “Maker” for Onboarding & Attrition within CoE;
• Supports on All system related activities that may be assigned (time to time) for CoE;
• Supports the bank on the process where required of sourcing and implementing of upgrades or new system or solution.
• Support Squad Lead to ensure alignment to journey vision and key goals.

Reporting

• Supports on MIS & Analytical Reporting as “Maker” on the data compiling, sanitizing, analyzing and all reporting needs of FM CoE to Internal (Grp Compliance, Grp Operational Risk Management, etc.) and external parties (e.g. BNM, ABM)
• Support “reviewer” function for Loss Event reporting (LDC) and regulatory reporting via ORR Kijang Net as “submitting officer”
• Supports on Dashboard Reporting to CoE Lead on BAU operations;
• Supports YTD reporting for circles within FM
• Supports on Surveys required by the Regulators on Fraud topics;
• Supports on as “Maker” the Decks & Presentations for FM CoE;
• Provides support to other Circles by ensuring data is well-structured, consistent, and ready for seamless reporting, while also offering technical assistance with formulas to streamline their daily processes.
• Support Squad Lead to ensure alignment to journey vision and key goals.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Banking & Credit More than 10,000 employees

RHB Banking Group is a leading regional financial services provider headquartered and listed in Malaysia. Established in 1913, we offer comprehensive banking solutions across retail, business, corporate, and Islamic banking. With a strong presence in Malaysia and nine ASEAN countries, we are committed to delivering simple, fast, and seamless experiences. Guided by our brand promise, “Together We Progress,” we continue building a sustainable and inclusive future with our customers and stakeholders.