Team Lead, Team 2 - Fraud

RHB Group; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

RHB Banking Group, Malaysia, is seeking a dedicated professional to supervise and monitor fraud investigations, including internal and external cases involving staff, merchants and cardholders. The role requires identifying fraud trends and implementing preventive controls, with opportunities to liaise with law enforcement and train relevant stakeholders.

The position emphasizes cross-functional collaboration, process improvement, and ensuring compliance with regulatory directives to safeguard

Responsibilities

• Supervise and monitor acquisition of monitoring and investigations.
• Conduct internal and external fraud investigations involving staff, merchants, cardholders and applicants.
• Identify latest fraud trends and recommend best practices, controls and prevention methods.
• Initiate apprehension or arrest when necessary.
• Assist and work with law enforcement agencies in investigations.
• Network with Malaysian issuers to combat fraud.
• Conduct training for merchants, staff and officers in law enforcement agencies.
• Support Circle Lead to manage internal and external service providers to ensure SLA compliance and service quality.
• Work as a team to deliver department goals and contribute to shareholder value, customer satisfaction and employee engagement.
• Continuously research, develop and implement best-in-class practices within the team.
• Provide daily, monthly and quarterly MIS to guide and support decisions and actions.
• Ensure team compliance with local laws, Bank Negara directives and banking regulations.

Job description

• Supervising and monitoring of acquiring monitoring & investigations.
• Conduct internal and external fraud investigation, e.g. staffs, merchants, cardholders and applicants whenever required.
• Identify latest fraud trends and to introduce or recommend best practices, controls and prevention methods.
• Initiate and assist in apprehension or arrest if necessary.
• Assist & work with the law enforcement agencies in the investigations.
• Networking with Malaysian issuer to combat fraud.
• Conduct training for merchants, staffs and assisting training for officers in law enforcement agencies.

Key Responsibilities:

• Support Circle Lead to Manage Internal and External Service Providers to ensure implementation of Service Level Agreements, Terms of Engagement, Service Quality Standards, Process Times, Unit Cost, Efficiency & Effectiveness
• Work as a Team to Deliver the Department’s Overall Goals for
• Shareholders in terms of financial achievements
• Customers in terms of customer satisfaction measures
• and Employees in making RHB the Best Place to Work
• Support Circle Lead to deliver Team Goals
• Support Circle Lead by continuously challenge status qua as well as research, develop & implement best-in-class practices within team
• Provide best-in-class Daily, Monthly & Quarterly Management Information to Guide & Support Decisions & Actions
• Support Circle Lead by ensuring team is compliant to all local laws, Bank Negara directives and bank’s regulation, and all risks including operation & reputation

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Banking & Credit More than 10,000 employees

RHB Banking Group is a leading regional financial services provider headquartered and listed in Malaysia. Established in 1913, we offer comprehensive banking solutions across retail, business, corporate, and Islamic banking. With a strong presence in Malaysia and nine ASEAN countries, we are committed to delivering simple, fast, and seamless experiences. Guided by our brand promise, “Together We Progress,” we continue building a sustainable and inclusive future with our customers and stakeholders.

RHB Banking Group is a leading regional financial services provider headquartered and listed in Malaysia. Established in 1913, we offer comprehensive banking solutions across retail, business, corporate, and Islamic banking. With a strong presence in Malaysia and nine ASEAN countries, we are committed to delivering simple, fast, and seamless experiences. Guided by our brand promise, “Together We Progress,” we continue building a sustainable and inclusive future with our customers and stakeholders.