Strategic Systems & Reporting Specialist

RHB Bank Berhad; Malaysia; On-site; MYR 56,000 - 100,000; Full time

Job summary

RHB Bank Berhad is seeking a Strategy Supports role focused on Quality Assurance within the FM CoE. The position involves reviewing, revalidating and diagnosing breaches to SOPs and BAU practices, and supporting governance and risk initiatives.

You will collaborate on fraud awareness programs for customers and staff, publish FM bulletins, manage Viva Engage content, and assist with system testing and reporting. A proactive, detail‑oriented mindset is essential.

Responsibilities

• Reviewer / Maker on quality assurance assessments for FM CoE to revalidate, analyze and diagnose breaches in SOPs/BAU.
• Supports fraud awareness initiatives for external customers and internal RHBians based on latest fraud trends.
• Assists in publications of FM’s Bulletins to increase information sharing related to FM topics.
• Supports management of FM Viva Engage content and Fraud & Security Awareness Page content; aligns with journey goals.
• Supports system testing as Tester / Maker (UAT, SIT, Regression) on enhancements and scaling-up of developed solutions.
• Supports the FDS for the CoE; on Fraud Rules deployment; assists System Administration for FDS related tasks as Maker.
• Supports Assets Management (Inventory, Budget, Renewals) to ensure delivery of journey against budget.
• Supports Access Management tasks as Maker for Onboarding & Attrition within CoE.
• Supports all system related activities for CoE; assists with sourcing and implementing upgrades or new systems; aligns with journey vision.

Job description

RHB Bank Berhad is seeking a Strategy Supports role focused on Quality Assurance within the FM CoE. The position involves reviewing, revalidating and diagnosing breaches to SOPs and BAU practices, and supporting governance and risk initiatives.

You will collaborate on fraud awareness programs for customers and staff, publish FM bulletins, manage Viva Engage content, and assist with system testing and reporting. A proactive, detail‑oriented mindset is essential.