Specialist, Shared Service, AR

Entegris; George Town; On-site; MYR 45,000 - 67,000; Full time

Job summary

Entegris is seeking a Specialist, Shared Service, AR to manage the US accounts receivable portfolio. The role focuses on minimizing bad debt, improving cash flow, and maintaining strong customer relationships across a diverse customer base.

The candidate will monitor delinquent accounts, contact customers by phone and email, and collaborate with internal teams to resolve disputes while ensuring compliance with US regulations.

Qualifications

• Proven collections or AR experience, preferably US-focused.
• Strong verbal and written communication skills.
• Ability to work with cross-functional teams to resolve billing disputes.

Responsibilities

• Proactively monitor and manage assigned customer accounts for timely payments.
• Serve as primary contact for collection inquiries via phone and email.
• Maintain records of collection activities and outcomes.
• Investigate billing discrepancies and disputes with internal stakeholders.
• Prepare reports on aging, DSO, cash collections, and high-risk accounts.
• Perform account reconciliations and resolve issues promptly.
• Identify delinquent or high-risk accounts and escalate per policy.
• Ensure compliance with US regulations and internal controls.
• Build positive relationships while achieving collection targets.
• Participate in month-end activities and process improvements.

Skills

Collections

Accounts Receivable

Customer communication

Negotiation

Microsoft Excel

ERP systems

English fluency

US regulatory knowledge

Tools

Microsoft Excel

ERP systems

Job description

Job Title:

Specialist, Shared Service, AR

Job Description:

Job Summary:

We are looking for a results-driven and proactive Collections Specialist to manage our accounts receivable portfolio for theUnited States (US)region. The ideal candidate will be responsible for minimizing bad debt, improving cash flow, and maintaining strong customer relationships across a diverse environment.

Key Responsibilities:

• Proactivelymonitorand manage assigned customer accounts to ensuretimelypayment of outstanding invoices.
• Serve as the primary point of contact for all collection-related inquiries and follow up on overdue payments via phone and email.
• Maintainaccuraterecords of collection activities, customer communications, andcollectionoutcomes.
• Investigate and resolve billing discrepancies, payment disputes, short payments, and unapplied cash with internal stakeholders.
• Prepare reports on collection activities, aging analysis, DSO, cash collections performance, and high-risk accounts.
• Perform customer account reconciliations and resolve outstanding issues promptly.
• Identifydelinquent or potentially high-risk accounts and escalation according to company policy.
• Ensure collection activities comply with applicable US regulations, company policies, and internal controls.
• Establish andmaintainpositive customer relationships while achieving collection targets.
• Participate in month-end activities, audits, process improvements, and ad hoc projects.

Requirements:

• Able to work following US business hours (preferred support for US time zones).
• Proven experience in Collections or Accounts Receivable, preferably supporting US customers.
• Strong verbal and written communication skills.
• Strong negotiation, problem-solving, and dispute resolution skills.
• Ability to work independently and meet deadlines.
• Proficiencyin Microsoft Excel and ERP systems is preferred.
• Fluent in English.
• Experience with aging management, cash application follow-up, and credit risk assessmentisan advantage.