US AR Collections Specialist: Cash Flow & Relationships

Entegris

Bayan Lepas

On-site

MYR 67,000 - 100,000

Full time

14 days+

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Job summary

Entegris is seeking a results-driven Specialist, Shared Service, AR to manage our US-region accounts receivable portfolio. The role focuses on minimizing bad debt, improving cash flow, and sustaining strong customer relationships across a diverse customer base.

The ideal candidate will monitor accounts, resolve disputes, and maintain precise records while aligning with US timelines and regulations. Proficiency in Excel and ERP systems, and fluency in English are essential for success.

Qualifications

Experience in Collections or Accounts Receivable, preferably supporting US customers.
Fluent in English with strong written and verbal communication.
Proficiency in Microsoft Excel and ERP systems to manage data, aging, and reporting.

Responsibilities

Proactively monitor and manage assigned customer accounts to ensure timely payment of invoices.
Serve as the primary contact for collection inquiries and follow up on overdue payments by phone and email.
Maintain accurate records of collection activities, communications, and outcomes.
Investigate and resolve billing discrepancies, payment disputes, short payments, and unapplied cash with internal teams.
Prepare reports on collections activities, aging, DSO, cash collections performance, and high-risk accounts.
Perform customer account reconciliations and resolve outstanding issues promptly.
Identify delinquent or high-risk accounts and escalate per policy.
Ensure collection activities comply with US regulations, company policies, and controls.
Build positive customer relationships while achieving collection targets.
Participate in month-end activities, audits, process improvements, and ad hoc projects.