AR Collections Specialist - Shared Services (US)

Entegris; George Town; On-site; MYR 45,000 - 67,000; Full time

Job summary

Entegris is seeking a Specialist, Shared Service, AR to manage the US accounts receivable portfolio. The role focuses on minimizing bad debt, improving cash flow, and maintaining strong customer relationships across a diverse customer base.

The candidate will monitor delinquent accounts, contact customers by phone and email, and collaborate with internal teams to resolve disputes while ensuring compliance with US regulations.

Qualifications

• Proven collections or AR experience, preferably US-focused.
• Strong verbal and written communication skills.
• Ability to work with cross-functional teams to resolve billing disputes.

Responsibilities

• Proactively monitor and manage assigned customer accounts for timely payments.
• Serve as primary contact for collection inquiries via phone and email.
• Maintain records of collection activities and outcomes.
• Investigate billing discrepancies and disputes with internal stakeholders.
• Prepare reports on aging, DSO, cash collections, and high-risk accounts.
• Perform account reconciliations and resolve issues promptly.
• Identify delinquent or high-risk accounts and escalate per policy.
• Ensure compliance with US regulations and internal controls.
• Build positive relationships while achieving collection targets.
• Participate in month-end activities and process improvements.

Skills

Collections

Accounts Receivable

Customer communication

Negotiation

Microsoft Excel

ERP systems

English fluency

US regulatory knowledge

Tools

Microsoft Excel

ERP systems

Job description

Entegris is seeking a Specialist, Shared Service, AR to manage the US accounts receivable portfolio. The role focuses on minimizing bad debt, improving cash flow, and maintaining strong customer relationships across a diverse customer base.

The candidate will monitor delinquent accounts, contact customers by phone and email, and collaborate with internal teams to resolve disputes while ensuring compliance with US regulations.